Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Aug 20, 2008
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits for non management jobs. Great employee discounts on rooms/ travel! Employees are treated with respect and there is long longevity at the company. The Ritz-Carlton staff are often the best in the industry and really love where they work. This clearly emulates in their job. The hotels are truly amazing and something you could be very proud of! The benefits including health and perks are fantastic! All in all the Ritz has a long history of excellance and it a fabulous brand to represnt. If you are seasoned in your career this is a wonderful place for you!

Cons

Salaries are very inconsistent based on sneior leadership. There is no consistency within the company. In general the guidance teams at all the properties are also very secretive and you can not trust them... anything you tell a guidance team member will ultimately spread throughout the hotel like fire. The Ritz-Carlton is there to protect it's assets and take care of it's guests...often at the expense of management. Although you are said to be an important asset...you are not treated that way. Non management positions DO get better treatment and recognition. Salaries at the Ritz are lower than the comp set for mud management.

5.0
Aug 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Compensation Package, the energized environment, the push to be the best and to exceed or surpass expectations

Cons

you are constantly on Stage... No time to slack off. That can cost you...

5.0
Jul 20, 2008
Recommend
CEO approval
Business Outlook

Pros

The culture of Ritz-Carlton really fosters growth and respect among the employees which I feel creates momentum to transfer that respet into the community at large. Workin for Ritz-Carlton can really change your life. You have unbelievable opportunities to learn and develop skills that will be valuable to you in any job. The global aspect of the company really is exciting. To know that you could one day be working in Portugal or in Argentina or in China when you've come from a smaller hometown is incredibly exciting. When I wake up in the morning (rather early), I am actually happy to go to work!

Cons

There isn't a whole lot of opportunity for salary growth within a given period of time. If you are interested in making a lot of money, the hospitality/service business in general isn't the place for you, but you've probably got the best opportunity at Ritz-Carlton. The culture can be a little overwhelming in its bubbly, cheesy kind of nature, but when you think about it, it's really the type of culture we would all actually like to live in. Unfortunately, some of the employees either take the culture too far and seem insincere or tricked Human Resources into thinking they embraced it when they truly don't. It's rather difficult to find something negative tosay about Ritz-Carlton.

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Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.