Robinhood reviews

3.5

52% would recommend to a friend

(910 total reviews)
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Vlad Tenev

73% approve of CEO

66% positive business outlook

Robinhood has an employee rating of 3.5 out of 5 stars, based on 910 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Robinhood employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

910 reviews
3.0
Feb 2, 2021

Chaos led to lies

Recommend
CEO approval
Business Outlook

Pros

positive culture great benefits good pay good ideas can take you places

Cons

little training lack of transparency market volatility leads to the whole company being in disarray

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Robinhood Response
5y
Thank you for taking the time to provide us with feedback. We’re disappointed to hear you didn’t enjoy your experience at Robinhood. We encourage you to email glassdoor@robinhood.com if you’d like to discuss in further detail.
5.0
Oct 10, 2018

Support Associate

Recommend
CEO approval
Business Outlook

Pros

Too many to count honestly. The pay and benefits are incomparable. Starting pay is $18 per hour as a support associated and all benefits for the employee are covered by Robinhood. Medical, dental, vision are paid for completely and with my wife on my plan, I only have to pay about for about 33% of her medical cost while her dental and vision are covered as well. There is paid parental leave, continuing development in the company as well as some reimbursement for courses outside of work. Paid time off is 4 weeks per year on a biweekly accruing basis. 8 sick days and holidays match financial market holidays. The support management team is also amazing. There are weekly check ins with your direct supervisor to set expectations and discuss your progress, any concerns or problems you have, as well as any ideas you have. Jake, the manager of the support team, is an excellent leader. Being completely honest, not having phone support at the moment is a huge pro. It's so much faster and easier to serve customers and help them through email rather than taking phone calls. Robinhood provides lunch everyday and breakfast on Fridays which is amazing. There is also a fully stocked snack kitchen with a variety of drinks and snacks that are all free. We also have company trips as well as departmental and team outings throughout the year which is fantastic. There was a weekend retreat to a resort near the HQ in California which was awesome. The outings to local areas are places like Universal, go-kart racing/arcades and others after work hours. There are 2-3 weeks of training when you start (depending on scheduling and any holidays) which helps you get covered in many different basic support issues. After that you will have more periodic training over time to help develop you into new areas. I can't think of anything else, but overall it is a fantastic company with an excellent culture that promotes teamwork and serving our customers in every way possible. Everyone from the CEOs down to support associates are always doing their best to help.

Cons

There really aren't many I can think of and the ones I do think of are really petty and irrelevant things like some bad lunches sometimes. One issue specifically for support is the last of support associates. We serve millions of people with a very small team in place. I think we do fantastic work, however I know many customers feel like our support is lacking. Growing this department will help in the long run. I know it is happening slowly to make sure we get the right people in place, but in the short run it can be slightly discouraging to see a lot of people upset with out turnaround times.

3.0
Jul 31, 2019
Recommend
CEO approval
Business Outlook

Pros

They take good care of you while you work here. GOOD care. Free lunch, snacks, etc. Management treats you like you're a human being.

Cons

Contractors can be fired without notice, one day you're there, the next you're gone. As a contractor, pay is awful for the position you're in. Virtually no training whatsoever, you shadow someone, they have no central knowledge base, no structure, processes change from week to week.

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Robinhood Response
6y
Thanks for your feedback. Robinhood values the contribution of every contractor and employee. As Robinhood continues to grow and new functions are formed, your suggestion that we place a stronger emphasis on training is valuable feedback. Thank you.
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Glassdoor has 1,024 Robinhood reviews submitted anonymously by Robinhood employees. Read employee reviews and ratings on Glassdoor to decide if Robinhood is right for you.