Rokt reviews

3.9

68% would recommend to a friend

(372 total reviews)
avatar

Bruce Buchanan

70% approve of CEO

80% positive business outlook

Rokt has an employee rating of 3.9 out of 5 stars, based on 372 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rokt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

372 reviews
3.0
May 28, 2020

Software Engineer

Recommend
CEO approval
Business Outlook

Pros

The other engineers I worked with were all pretty great people, unfortunately there seemed to be more people leaving then join while I was at rokt, and a lot of them were getting into pretty good companies e.g google so it goes to show that the engineers at rokt were pretty good.

Cons

Lots of people leaving / not staying on for a long period of time. There also felt like a disconnect between the engineering office in sydney and the main business side of things in NY.

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Rokt Response
6y
Thank you for your feedback. We are glad to hear you enjoyed working with our brilliant team of engineers. We are a fast paced and growing global organisation, and for this reason, we believe it is normal and healthy to have some turnover. We are a place where people accelerate their careers and learn a lot through working with the best and smartest brands and people in the world - but we do have very high expectations for our Rokt’stars - that means we are not the right place for everyone. We appreciate the feedback around the disconnect between the engineering office in Sydney and our commercial office in NY. We are actively working to improve this by building out a Research and Development team in NY to ensure there is greater synergy between our commercial, product and engineering teams in order to provide smarter, faster and better solutions to our customers.
1.0
May 22, 2020

Rokt is literally smoke and mirrors - don't believe the hype.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Catered lunch 3x a week, exotic offsites (Australia, Thailand, etc.)

Cons

Where to start. Honestly, I was so excited to join Rokt, having heard so much about their amazing company culture, working for a "disrupter" of sorts, the fact that they took awesome trips. I was willing to put in the hard work and effort to reap these amazing benefits. Then came the shock of my life. I've worked at a few other companies, so by no means was this my first job out of college. In addition, I've had more than a few managers (some great, some not so great), so I think it was fair to say that I had a relatively wide scale on which to judge upon. Management - HR brags about "training" and ensuring that all managers (Especially middle managers, perhaps the MOST important), have the support they need. Ironically, many of the managers there are just the ones that have been "lucky" enough to still be at the company - internal hires that took the managerial route because it seemed like the next best thing. It should be noted that just because you CAN be a manager, doesn't mean you should be! A handful of emotionally unintelligent, micro-managing, and insecure "leaders". Not to mention that when it comes to leadership (and really just anyone in a management position), everyone does their best to remain the CEO's "favorite". Truthfully from the outside (and bottom of the food chain, seeing as the CEO is basically a dictator), it's comical and pathetic to watch. One of Rokt's core values is "Smart with Humility" - lol are you kidding me? The number of egos that get past the door - it's actually mindblowing. Culture - a JOKE (and a half). I can't believe I was forced to succumb to adult high-school. If you're not part of the clique, AKA, a group of individuals that think they're way cooler than they actually are (big fish in a small pond), then you're an outsider. Truthfully, I had no desire to be a part of this because it was hard to hear & watch all the backstabbing and manipulative gossip that spread across the org. Lastly, the favoritism is sickening. Again, if you're in with the in-crowd, you're probably fine, but anyone else standing up for themselves, well...you might be in for a rude awakening. Rokt also underpays and overworks their employees. Their "generous" PTO policy is not generous at all - you accrue and start at 0, while accruing 1 day per month (so you do the math). If all of this sounds great to you, then awesome - you might kill it here. But for the rest - don't believe the PR! This place is TOXIC.

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Rokt Response
6y
Thank you for your feedback. This doesn’t sound like the Rokt we know and love, so we are quite surprised to hear about your experience. Our most recent employee survey showed that over 85% of our people managers received very high management effectiveness ratings from their respective teams. In addition, our internal surveys tell us 90% of our Rokt’stars would recommend Rokt as a great place to work. A lot of the other data in your post is also factually incorrect - for example our paid time off policies are not 1 day per month as you state but rather: -Standard PTO is 20 days a year in addition we also provide 5 bonus days (we call these High 5 days) for everyone - so standard PTO is 25 days a year - which is 2.1 days per month. This is in addition to public holidays. -PTO is able to go into 5 negative days, so accrual is never an issue. -We also provide up to 12 weeks paid time off for sabbatical leave. -We also provide separate paid leave buckets for sick leave, parental leave (16 weeks paid time off), community leave and bereavement leave. Our generous benefits are one of the reasons that Rokt was recently named one of Built in NYC’s Best Places to Work: https://rokt.com/resources_post/rokt-named-one-of-built-in-nycs-best-places-to-work/
4.0
May 17, 2020
Recommend
CEO approval
Business Outlook

Pros

-Great culture -Lots of social events -Employee perks incl snacks and tech allowance -Motivated, friendly staff -Open plan office -Transparent CEO -Approachable leadership team -Opportunities for growth and travel

Cons

-Not flexible with working from home -Pressure to come into work while sick (leadership team including the CEO came into the office visibly ill on multiple occasions, which created an environment where staff felt they needed to do the same) -Certain roles were ignored by the business and treated (in 3 years of employment, I received one employee award, despite exceeding my targets dramatically and repeatedly and growing my part of the business. Engineers who'd stayed with the business as little as 9 months received 2 or 3 awards while I was there. I also received no card to say thank you for my three years of service when I left, no recognition that I was leaving at my final all-staff meeting I attended where departing employees typically got a chance to say a goodbye speech and received a card and flowers, and so left feeling a bit heartbroken about that. -It can be costly: we were often asked to buy items for work purposes with our own money. We could then claim that back and receive the money back from the company a month later. This is ok if you are a high paid employee or have a comfortable home situation, but when you are financially struggling and have personal debt, it's incredibly hard. There was also an awesome employee training scheme to encourage you to take up extra learning by doing external courses relevant to your job up to the value of $2000 that I would have really liked to access while I was there, but I was sadly never able to because we were required to pay that course cost out of our own pockets upfront and could only claim it back later. Hopefully this system has since changed.

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Rokt Response
6y
We deeply value and appreciate this feedback, as we are learning, growing, and striving to create better experiences for our Rokt’stars every day. To start, we want to apologize for your departure experience. Unsure of when you departed and whether our current WFH situation played any factor, but nonetheless we’re sorry you didn't have the send off you were hoping for. We also value your feedback around our work from home policy. Due to the current world circumstances, we find ourselves working from home (100% of Rokt’stars are working remotely at the moment). But this is definitely not the norm for us. We are building a complex product and do not feel remote working arrangements is a good fit for our business. There is always room for flexibility when flexibility is needed. But as a norm, we prefer in-person collaboration. (To note: we offer a generous paid time off policy - including sick leave days to use when you are not feeling well. Under no circumstance do we expect employees to come to the office if they are not feeling well.) Last but not least, we appreciate your feedback around our expense process - this made us understand we need to do a better job at communicating how this actually works! We do not expect our employees to carry any financial burden - we offer many alternatives for employees to make work related purchases (anything from work travel to training and external courses) without having to make any up front out of pocket expenses. We will make sure this is clarified to relieve anyone from feeling financial burden. As with any business, we know we have improvements to make - we are always looking for ways to improve and appreciate your feedback. We wish you the best in your future endeavors and we truly thank you for your contributions during your 3 years at Rokt.
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