Ross Stores reviews

3.2

51% would recommend to a friend

(11,193 total reviews)
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Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Nov 3, 2016

Allocations Level 1

Recommend
CEO approval
Business Outlook

Pros

The company discount is great and the new building is nice.

Cons

I can only comment on the Allocations department. Ross is by far the worst company environment I have ever experienced. The department, the essence of the job was so depressing that I cried because I never wanted to come to work. I couldn't wait to find a new job so I could leave the company. I came to Ross when I was searching for a career path and industry and unfortunately came to Ross. Allocators were trained and then required to meet a certain allocation minimum/quota making it feel like a manufacturing environment. I was unlucky to receive the worst manager because she felt it necessary to give me an allocations pop quiz regularly. In addition, I dreaded my 1:1 meetings because every time I increased my numbers/results she would tell me that I needed to increase them even more by each week. She had a knack for making people feel dumb and incompetent. It was a time in my life where I was trying to find the right industry fit and I am now happily settled in Biotechnology and Pharmaceuticals. The hours were miserable because I had the latest shift in the evening and some weekends despite that I was working in the corporate offices. The technology used was rudimentary because it didn't support the allocation needs especially where the parameters were more stringent like for dresses or shoes. Allocators were still required to do minor calculations and yet you were to keep your quota numbers up despite your allocation categories. I absolutely dreaded speaking to my manager because all she wanted were higher allocations results/numbers. I was placed in a cubicle that separated me from others and had little interaction with my fellow employees. You must like working alone and punching in/out. This is a great place for anti-social people. The culture and environment are the most oppressive in my professional experience. It takes a different type of person to excel in this culture. Someone who is happy to hibernate in their office or cubicle, or has little opportunity for advancement in a more competitive field, a person who wants to be in the retail industry--it's a good fit.

2.0
Sep 27, 2016

If you're not a merchant, or a favorite, you don't matter.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Strong business -Good bonuses -Pays generously -Passionate people -Generous benefits (for select group of people)

Cons

-Poor leaders - they continue to promote leaders with no leadership qualities, and who emulate poor leaders who they have learned poor leadership skills from. -Very political - there are clear favorites who can do no wrong (even though they do a lot of wrong) -Promote based on time in job, rather than those who have earned it. If they have to make a choice, they always choose the person they like more rather than the person who deserves it more. -Expected to carry out orders rather than think out of the box -Inconsistent in the ways that people are rewarded (in terms of pay, promos, flexibility in scheduling) -Vacation time is limited. Office is closed the week between Christmas and New Year's, however they require you to use vacation time or take it unpaid. There is no choice to work from home, you just have to take the week off with everyone else, regardless of what your vacation plans are for the year. -Don't expect things to change, even though they talk about it quite a bit. Sr. Leadership (CEO) doesn't like it. -Merchant driven organization - all other areas are of no concern. If you are a merchant, you probably have a pretty good gig, but all others suffer.

3.0
Jan 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits, especially at the buyer level and above. A lot of emphasis on properly equipping merchants with the tools they will need to succeed. Pretty good compensation at buyer level and above, otherwise in line. Egalitarian fashion, meaning you will not be judged by how you look or what you wear. The overall culture is pretty friendly. The company is stable and growing.

Cons

The organization is very big. There are so many titles and levels of management to go through it becomes cumbersome at times to get things done. There are a lot of meetings, a lot of bureaucracy.There is little room for creativity, and individual thinking/opinion is not encouraged, rather punished. Just depends on what you are willing to put up with.

Viewing 46 - 48 of 11,193 Reviews

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