Ross Stores reviews

3.2

51% would recommend to a friend

(11,193 total reviews)
avatar

Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Jun 14, 2024

Horrible Company

Recommend
CEO approval
Business Outlook

Pros

The salary is higher than average for an Assistant Buyer in NYC.

Cons

The retail industry is tough and toxic in general, but Ross takes it to a new level. I’ve never worked somewhere with more mind games and tactics from management to convince you that you are bad at your job. Expect constant lies and manipulation from management. Everything is a test and you’re set up to fail. Also expect to do the job of two levels above you to get promoted. In order to succeed here, in my experience, you cannot care about people’s well-being or helping anyone grow and succeed. Reviews are fabricated, performance plans are handed out like candy, and hearing people take leaves of absence or quit due to mental health is sadly a common occurrence. Buyers and above openly degrade Assistant/Associate level through disrespectful comments in the office. HR will do nothing to help or support you in your role. You can certainly build a strong foundation of knowledge at Ross but know when to leave and take your skill set to an organization that will value you.

1.0
Jun 8, 2023

Rolling back benefits

Recommend
CEO approval
Business Outlook

Pros

1.) the people they have hired are great-generally hard working and team oriented. 2.) stable business in a rocky retail environment

Cons

1.) inflexible and archaic-Ross has decided that we learned nothing through the pandemic. Apparently you are not working hard unless you are sitting at your desk in the office. They want everyone punching a clock 4 days a week in the office and you can be remote only on Fridays. 2.) zero work life balance anymore. Everyone needs your schedule. If you have a doctors appt or your kiddo has a school concert you need approval from everyone to work from home. 3.) Rolling back benefits-first no bonuses paid for 2022, then they have scaled back days off we had last year and now the roll back of a hybrid working schedule. 4.) Micromanaging from senior management. Apparently we cannot do anything independently anymore and we need to add meetings to our calendars and have more oversight over all decisions.

1.0
May 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, employee benefits, summer Fridays.

Cons

Flexibility and work life balance are a HUGE con at Ross. Mixed flexibility based on who you work for but only getting stricter across the board. Upper management promised to keep a hybrid schedule and after a year of not hitting financial targets and not paying bonuses they are blaming the merchant team and punishing us by now mandating all buyers to be in the office 4 days every single week. They lied to recent new hires about the hybrid model and now these associates are pissed because did not sign up for this. The company has showed us that they are complete liars. People have made life decisions about where to live and childcare based on being in the office 3 days a week at most. A lot of associates have lost complete trust in this company, me being one of them.. which is so sad because it used to be a great place to work. If they didn't lie to us and break our trust, I know a lot of employees wouldn't be seeking other opportunities. What's next? Fridays??? Company moral is at an all time low.. CEO uses her experience as a benchmark and a standard for all (ie long commute, no work like balance) but she needs to get a clue because through the past few years we have had a rude awaking of how much we are sacrificing for Ross and don't feel we are valued with the lack of flexibility. There is complete disregard to employees lives and what sacrifices we make for this company. The company is going to loose so much great talent.

Viewing 52 - 54 of 11,193 Reviews

Glassdoor has 11,717 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.