Ross Stores reviews

3.2

51% would recommend to a friend

(11,198 total reviews)
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Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Dec 16, 2018

Director

Recommend
CEO approval
Business Outlook

Pros

Salary and bonus are in the top range of industry. Sales is good and stable company.

Cons

Old fashion and not open to new ideas. Management is horrible and claims they do not move problems around. People are leaving the company without jobs lined up which gives you an idea how toxic the environment is. Management cannot make up their mind and then they want the team to work late hours to get the work done because they can't make up their mind until 4pm.

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Ross Stores Response
7y
Thank you for sharing your thoughts. Despite the great benefits you were able to enjoy, it upsets us to hear your experience with us wasn't the best. We’re committed to growing our business, creating opportunities, and supporting the ideas of our Associates . Many times the changes we make take time and a few versions before we get it right. Yet, insights like this help us to adjust and make improvements for all Associates.
4.0
Oct 5, 2018
Recommend
CEO approval
Business Outlook

Pros

I work at the headquarters in Dublin, CA. I enjoy the campus culture - we have a gym, a peets coffee, and a breakfast/lunch café onsite. The campus is close to restaurants, shops, and grocery stores so it’s easy to run errands at lunch if you need to. The campus feels safe and there is plenty of parking. The company is growing fast and I think there is more job stability as a result (for those who want to stay put for a while). They seem to have an awareness that employees’ needs and wants are changing and they are working hard to accommodate the “millennial spirit”, but the change is slow. There is more diversity here than at other corporate offices in the Bay Area that I have worked for. Other places I’ve worked were DOMINATED by white males at all levels (particularly at the management level). I know there is still opportunity, but I think it is good for everyone and the success of the company when its employees are diverse, especially bosses. Allocation is a strong department equipped with solid training for new hires. Managers are usually flexible with work hours and let you set your schedule. There is a lot of opportunity for growth and if you want to move up quickly, you can do it. If you tell your managers and directors what your goals for growth are, they take you seriously and work hard to help you accomplish them (but you have to speak up).

Cons

The company is trying to catch up with the times, but it is a slow process. Since most of the employees live in other areas of the Bay Area and face significant travel time and traffic, they should consider being more flexible with work hours. Some want the option of working four 10hr shifts, some would like part-time options, and most people can agree work from home options would be great. I think the biggest down side to Allocation is that the managers will work you to death if you let them. You cannot be afraid to speak up and defend yourself. You have to be prepared to push back and re-prioritize with your manager constantly. You have to take control, create boundaries, and carve out time in your day so you can breathe, because they won’t do that for you.

2.0
Feb 1, 2018

Great people, poor culture

Recommend
CEO approval
Business Outlook

Pros

- Excellent hiring decisions on a corporate level - very smart and dedicated people work there. Many great employees in field positions as well. - The business itself is doing very well, although that leads to reluctance to change or improve anything.

Cons

- "Old school" corporate environment, very bureaucratic and one-way communication (top down). No company values to speak of. - No work gets done until every single person has weighed in on the smallest detail. Lots of time wasted due to changed minds and too many cooks in the kitchen. Micromanagement is an understatement, and there's lots of finger-pointing if something goes wrong. - Extremely political environment, very clique-oriented. - Systems and technology are all out of date or obsolete, so some tasks take much longer than they would if there was an investment in updated software.

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Ross Stores Response
8y
Thanks for your review! This is important feedback, thank you for making us aware. We’re committed to growing our business, creating opportunities, providing benefits that matter to our associates, and nurturing a culture of humility. We understand that office politics hurts Associate performance and morale. We want our Associates to feel comfortable in their work space, which takes the efforts of the entire Ross team.
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