Ross Stores reviews

3.2

51% would recommend to a friend

(11,192 total reviews)
avatar

Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
Sep 10, 2021

Great Place to Work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I feel so lucky to work with such committed and engaged associates. The new hire onboarding experience was thoughtful and effective. I really appreciate that I'm being given time to learn the business and to get to know colleagues.

Cons

Honestly, I don't have any cons.

2.0
Aug 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Great Associates who work very hard. Nice bonus amounts but sometimes not worth your health!

Cons

NO work life balance. Goals set to high for store level creating poor moral. Senior management turns head at what is really going on out in the field. DM's asked to work weekends and not compensated for the time. Work load is impossible to keep up with creating a poor moral for all. Senior field management has no problem embarrassing management team or DM's in public setting. They call it teaching LOL. No organization with work load at DM level creating a feeling of stress and lack of accomplishment. Only way to accomplish everything is to work day and night. I have never experienced the amount of roll ups and redundant request in any other company. I have never worked for a company with such a high level of Micro Management. The results of this practice erodes the DM's sense of confidence.

3.0
Mar 31, 2013
Recommend
CEO approval
Business Outlook

Pros

-Most of the work is VERY easy. because there is a good system for the way everything works, it is easy to run go-backs, easy to clean the store, easy to work the cash register, and because you don't have to fold anything (everything hangs up, particularly the clothing), putting things away is very easy to do. -Work can be steady for the most part (may have same hours for 3 weeks in a row, then schedule will change for another week, etc etc) -Direct deposit -Upward mobility is extremely easy as long as you make yourself available and do what is asked of you. -Coworkers were very sweet for the most part. -Store manager where I worked was pretty awesome, though I understand this can vary from store to store. -Discount is decent at 20% and it's for name-brand clothing, like Calvin Klein or Guess, etc. -Discount is even usable on sale and clearance items, not just regular-priced items. -Raise every six months. -Closing is easy, because again, they have a system for everything, so getting the store back up to par once the customers are out of the store is a breeze. I can't recall a single time that I stayed more than an hr past closing time in my experience. -You pretty much have a uniform you have to wear (blue top with black pants or black skirt and black work-safe shoes). -Working at the cash register can be interesting and definitely makes your shift go faster which is always good. -Very generous with hours, and will often call you for extra hrs, or even ask you if you would like to clock in early and get an override for a lunch. In addition to that, there is always someone who needs a shift covered, so that's another way to pick up more hours if you need them. -Delicious refreshments in the break room a lot of the time, and coworkers are even generous enough to sometimes bring food from home for everyone to eat. -If your store is the cleanest in the district, you get monthly pizza parties, and rewards. -Rewarding employees and employee value is high here as a result. -Job is transferrable. You would move to a store as far out as San Francisco as long as you are in good standing with the company. -Rarely get denied a day off, if done within the allotted time frame, and policies and procedures are met.

Cons

-Starting pay-rate is minimum wage and non-negotiable, even if you have experience. -Sometimes felt overworked and underpaid as a result, or that I wasn't getting paid what I should be for my talents. -Store could get messy at times, especially during the middle of the day, and you are expected to constantly recover your section, even when it is impossibly messy. -Ross probably has some of the rudest customers I have ever encountered.A lot of them are the most snobbish, most self-entitled, impatient individuals I have ever seen. Since it is discounted retail, it is expected though I guess. I have never met a customer that made my blood boil before working at Ross. -Some of the customers frequently try altering or ruining clothing just so that they can get a discount. Or they will try to switch tags to pay a lower price for an item, or even switch tags for a higher price when returning an item, so they can try to get more cash back. It's pretty ridiculous. Then they try to yell at them because you couldn't allow them to get over on you or the store, and because you are simply following policies and procedures aka just doing your job. -Uniform/dress code may be an issue if you are not into blue and black. I had no problem with it, but just saying.

Viewing 16 - 18 of 11,192 Reviews

Glassdoor has 11,716 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.