Russell Cellular reviews

2.9

45% would recommend to a friend

(750 total reviews)

Jeff Russell

60% approve of CEO

41% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 750 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

750 reviews
2.0
Aug 31, 2016

Moral dilemmas

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very competitive pay, good bonus incentives and company discounts.

Cons

The management pushes a little too hard. They encourage you to exploit people and to occasionally lie. They want you to push products on customers who cannot afford it, nor have any use for it. Why sell a 70 year old grandmother a tablet when she has trouble working her flip phone? Often we would work with someone to set up a payment plan to pay their bill because they had fallen behind on payments.... And then have management push us to sell something new to them anyway and increase their bill. Several times the managers would put in an Internet service order in their names, and cancel it later just to get the commission off of it. If you raise these concerns to management, or corporate, you are silenced and diciplined for questioning.

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Russell Cellular Response
9y
Dear former employee: There are some very serious concerns here. We do not condone lying to a customer. If that is being taught to sales representatives, please reach out to your HR team ASAP. Also, commission fraud will not be tolerated. Please reach out to your AR and HR team to get this rectified.
1.0
May 15, 2015

Awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Potential to make good money and some customers were extremely friendly to deal with..... there isnt much else to say about the company

Cons

Management, training, location, inventory, building, headquarters, pay, IT department, this company has gotten to big a head to look at individual stores and analyze whats not working and why are they failing. Instead they allow you to drown and feel like a failure.

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Russell Cellular Response
11y
Dear Current Employee, Thank you for your review. I'd like to address a couple of your concerns. If you felt that your training was insufficient, you should have talked with your DSM or reached out to the Training department or HR. The whole idea of training is to make new employees feel comfortable with the sales process. If you are working open to close with no break, you need to reach out to the HR department so we can find a solution for your location. Please remember, the entire Corporate office is here to assist our employees.
2.0
Oct 21, 2014

Behind with the times

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoy the working relationship with my fellow reps. I do enjoy making customers happy, and I do get a real sense of accomplishment from it.

Cons

The pay is a joke. Smaller cellular stores pay significantly more, and the management is pretty poor. I don't understand how some of the managers have the positions they're in.

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Russell Cellular Response
11y
Dear Current Employee, Thank you for taking the time to submit your review. We are so glad to hear that you are enjoying the team environment we’ve fostered at Russell Cellular and that you are providing the best wireless experience to every customer, every time. As a company we have addressed issues of compensation by offering a new hourly rate, monetary increases every 6 months based on performance, and commission every paycheck instead of the retail standard that is every month. If you have any more concerns, please contact your DSM or contact the HR department.
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Glassdoor has 755 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.