Russell Cellular reviews

2.9

45% would recommend to a friend

(749 total reviews)

Jeff Russell

60% approve of CEO

41% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

749 reviews
1.0
Mar 12, 2015
Recommend
CEO approval
Business Outlook

Pros

There were some pros: the work environment was friendly and if you enjoy helping customers; you get your fair share of them. The commission was good as well.

Cons

The name of the game is money. If you don't make THEM enough, you're gone. I was fired without a write up, coaching, etc. simply for not meeting sales targets. The main office and district managers have a "one size fits all" management style and do not understand different towns with different populations will have different numbers no matter how hard the employee works.

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Russell Cellular Response
11y
Dear Current Employee, Thank you for your review. We’re glad that you enjoy your work environment. Russell Cellular strives to make all teams feel like a family. Just a reminder, store sales targets are different at every location and are determined by the number of selling positions at that store. A store with more team members will naturally have higher targets, and a store with lower sales volume will have fewer team members and lower targets.
2.0
Mar 5, 2015

Slow lots of down time and not much business.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The hours of operation are good.

Cons

Not much money to be made.

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Russell Cellular Response
11y
Dear Former Employee, Thank you for your feedback. In regards to your con of not much money to be made, I'd like to share with you some of our recent changes to our compensation: 1) There is a new hourly wage review program was put in place to assist all store sales team members. You are now in a position to receive four wage reviews in a two-year period, up from just two wage reviews in a two-year period on the old compensation system. This will allow you to get to a higher wage in 50% of the time. 2) Commission has been slightly adjusted during 2014....Verizon has adjusted their emphasis on various devices and products, and Russell Cellular has responded. However, during 2014, RC has made the commission system simpler. An "all-in" total sales target qualifies a team member for a monthly commission accelerator, versus individual targets for new activations and renewals in 2013. In addition, tablet sales count towards the total sales target and accelerators, and this was not the case in 2013.
4.0
Nov 2, 2014

Great Company

Recommend
CEO approval
Business Outlook

Pros

Work Schedule and employees are great

Cons

It can be difficult to properly staff the store.

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Russell Cellular Response
11y
Dear Current Employee, Thank you so much for taking the time to review Russell Cellular. We're happy to hear that you are enjoying your work schedule and your fellow employees. It is very important that we provide the best experience for our employees. We understand your frustration with staffing as it can be difficult in certain areas. We are working towards finding a solution that can help alleviate some of the stress of staffing our stores. If you have any concerns, please feel free to reach out to your DSM or the team at the corporate office.
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Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.