It is a contact center, which means dealing with unpredictable, irritated people is a daily part of the job. The quality of training fluctuates, and there is a large "learn-as-you-go" attitude. The job consists of customer service for three credit unions, and those credit unions do not always provide complete information regarding their new products, promotions, etc. Several tasks are so departmentalized that it becomes difficult to complete most tasks for customers in a reasonable time frame.
The worst problem of all, a few top performers from the contact center were essentially blocked from applying for higher positions or other departments. The thought process went along the lines of "these people are so vital to our success, we cannot let them go". So if you wish to move up the ladder, don't do your best. S3 has an immense talent for not showing that they value their employees.
