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      SSP Group

      Engaged Employer

      SSP Group reviews

      2.5

      39% would recommend to a friend

      (1,190 total reviews)
      avatar

      George Mboya

      19% approve of CEO

      35% positive business outlook

      Ratings by demographic groups

      SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

      Reviews by job title

      1K reviews
      5.0
      Feb 14, 2020

      Great Career Development

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career Progression. Development opportunities for all levels. Reward systems.

      Cons

      Labour targets can be low.

      avatar
      SSP Group Response
      6y
      Hi there, thanks for taking the time to leave a review - it's fantastic to see 5*'s and that you're enjoying good career progression and rewards with us. Wishing you all the best in your continued career and thanks again for the feedback.
      5.0
      Feb 14, 2020

      A great company for career development

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Starting as a shift manager in Burger king back in 2007 I progressed to Unit Manager then to Multi unit manager. I have worked in a number of airports and rail stations around the UK but also overseas including Ireland, Norway and the Netherlands. During this I completed a diploma with SSP in conjunction with Coventry University. I have also opened a number of new businesses. Now I'm an Operations Manager responsible for an area of the country. The biggest pro for me is development personally and within the company.

      Cons

      No cons for me at the moment

      avatar
      SSP Group Response
      6y
      Hi, thank you for taking the time to leave a review - great to see 5*s and that you've enjoyed great career progression with us, and are happy to share your experience with others. Best of luck with your continued career, and thanks again for the review!
      1.0
      Jan 22, 2020

      Leaving Soon, To much stress.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to get job. Nice Manager and Coworkers.

      Cons

      The constant pressure to get customers to leave positive reviews on Eat On The Move is unbelievably stressful, its embarrassing and shameful to have to beg customers to leave you feedback when we are charging so much money for products, I'm absolutely mortified every time I serve someone, I pray they pay by card so I dont have to tell them out loud how much they need to pay, We are also getting our rotas two days before the week starts because apparently someone in HQ keeps reducing how much the manager is allowed to spend on us working so she can only tell us what we are working last minute or put rotas up and keep having to change them. So you can not plan anything on yours day off as you dont know when they will be. The back of house facilities are shockingly filthy and unhygienic, not because they are not being cleaned but because the areas are so old and not repaired, my manager looked so ashamed when I told her about it and she said she has tried for years to get things repaired and replaced but HQ wont allow it.

      avatar
      SSP Group Response
      6y
      Thank you for taking the time to leave a review. It's great to hear you have a nice manager and co-workers. It's a practice in most hospitality establishments to ask customers to leave reviews as that's how we get feedback in order to improve our service. I can't see which site you're in to comment on the back of house facilities, but we do have a lot of sites in train stations which have been around for a long time so the age of the building is beyond our control which I'm sure you can appreciate. We do have a maintenance team for any repairs required which need to be reported by your manager through the correct process. Thanks again for the feedback, I'll pass on to the senior management team for due consideration.
      Viewing 1063 - 1065 of 1,190 Reviews
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      ReviewsSSP Group reviews

      Glassdoor has 1,854 SSP Group reviews submitted anonymously by SSP Group employees. Read employee reviews and ratings on Glassdoor to decide if SSP Group is right for you.