Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (46) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Lots of great people work here" ((in 70 reviews)); "Some colleagues were friendly and supportive" ((in 50 reviews)); "Friendly staff and there was free lunch when i was there" ((in 37 reviews)); "Benefits are good and part of a union" ((in 35 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 24 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management especially at the managerial positions" ((in 179 reviews)); "Low pay and have to be fully flexible" ((in 77 reviews)); "Managers have to do hourly employees duties because they are always under staffed." ((in 69 reviews)); "Long hours and 3am starts" ((in 55 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 28 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.5

39% would recommend to a friend

(1,191 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,191 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews

1.0

Jun 10, 2025

Poor Treatment and Incorrect Job Description

Baker

Recommend

CEO approval

Business Outlook

Pros

Some colleagues were friendly and supportive The role provided basic Bakery training with a useful insight into the food service industry.

Cons

A work uniform was not supplied for the first two months. Given that I worked in the bakery and regularly handled frozen stock, I had to purchase my gloves, which felt unreasonable. The job description was misleading—I was hired as a BAKER, but spent around 90% of my time on the shop floor acting as a Trading Assistant, including stock rotation duties. While I didn’t mind this in itself, it was never mentioned as part of the job description or the training process. Management was unsupportive and dismissive. I requested specific days off well in advance, but was still scheduled to work on those days. I was also reprimanded for briefly chatting with a colleague and laughing at a joke made by a customer—this felt disproportionate and demoralising. Overall morale among staff was very low, and the bakery’s stock management was disorganised and frustrating to deal with daily.

SSP Group Response

8mo

We are sorry to hear about your negative experience. Your feedback is important to us, we take matters seriously and the issue will be escalated to the appropriate department.

3.0

Jun 9, 2025

Survive SSP

Porter/utility

Recommend

CEO approval

Business Outlook

Pros

Good pay Well secured work area, so no worries on your safety Only 2 shifts morning (opening) and afternoon (closing) If you have seniority the job is 10 times easier

Cons

Sloppy management and HR team Co workers and work environment is terrible Terrible shifts for new people Low turnover rate A lot of slacking making it to where one has to do more work, but no increase to pay and it’s expected 1st shift are always leaving work and slacking because they stay understaffed and expects 2nd shift to do it

SSP Group Response

1y

Thank you for this helpful information. SSP America is committed to building a fair team where everyone is treated equally and with respect. Thank you for being part of the team.

5.0

Jun 7, 2025

Above and beyond.

Kitchen team member

Recommend

CEO approval

Business Outlook

Pros

Working as a team. Multicultural workforce. Always going above and beyond for our customers.

Cons

Career development still needs addressing. Double standards needs looking into.

SSP Group Response

1y

Thank you for your feedback. We're glad to hear of the diverse and supportive team, and take onboard your comments with regards to career development and double standards.

Viewing 124 - 126 of 1,191 Reviews

Jobs at SSP Group

Lounge Attendant - IAH

Lounge Attendant - IAH

SSP Group

SSP Group reviews

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Poor Treatment and Incorrect Job Description

Survive SSP

Above and beyond.

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