Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,306 total reviews)
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Renee Cacchillo

44% approve of CEO

41% positive business outlook

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Mar 8, 2018

A mess!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company vehicle, Health benefits, 401k, PTO, will work with a school schedule, We have a great system of installing as well as quality materials and high quality standards that truly do set us apart from the competition.

Cons

Raises are based on your overall numbers and customer satisfaction received from online surveys. you can be here for 5 years and never get a raise which is a complete joke. Dispatchers and managers do not care how late you work they want as much work done everyday as possible they leave on time either way, Hard to plan for anything outside of work during the week because you never know what your next day of work entails, High Turnover rate which leads to all of the veteran techs getting all of the difficult jobs day in and day out because of all the new guys just starting out, dispatching is a constant mess, and working in the rain and snow is just not a good time. Overtime if needed is forced upon. not very much room for advancement if any, especially in the smaller locations. Every other Saturday is mandatory but only for the techs no management or higher ups.

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Safelite AutoGlass Response
8y
Thank you for your honest feedback. We're glad to hear you recognize some value around some of Safelite's benefits, flexibility with schedules, our installation process, and the emphasis we put on quality. In the past year, Safelite rolled out a new compensation model for techncians which allows them to view - via a smartphone app - how they can leverage opportunities to earn extra money through meeting new quality and service goals. The previous approach had more of a focus on productivity. The feedback to the new model has been quite favorable. We appreciate your concerns around work/life balance and how weather impacts our technicians. We work hard to take care of these everyday heroes. We also ensure we are setting the right expectations on what's it's like to be a technician during the hiring process. We encourage you to share your concerns/ideas with your leaders, or talk to your People Business Partner or the People Direct Help Line.
2.0
Mar 5, 2018

Disappointment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My co-workers are the best; very supportive and innovative

Cons

Head leadership is very out of touch; not at all forward thinking. Planning and execution is lacking.

1.0
Feb 20, 2018

General Manager

Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits as well as PTO

Cons

Upper management arrogance and disconnect

Viewing 379 - 381 of 2,306 Reviews

Glassdoor has 2,375 Safelite AutoGlass reviews submitted anonymously by Safelite AutoGlass employees. Read employee reviews and ratings on Glassdoor to decide if Safelite AutoGlass is right for you.