Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,301 total reviews)
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Renee Cacchillo

43% approve of CEO

40% positive business outlook

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Nov 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Working hours for people in the shop and rotating weekends off.

Cons

Medical benefit options are expensive, 401k match amount is a joke. Techs expected to complete 6 or 7 windshield replacements every day with 2 to 3 hours of drive time in 9 hour shifts. Unreasonable expectations for technicians and leadership training is non-existent. Zero development for your next role and no one cares what your contribution is, hiring outside the company instead of promoting from within. Every shop, every district, every region is run differently. A lot of gray area in SOPs.

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Safelite AutoGlass Response
4y
Thank you for sharing this. Our vision is to be the greatest, most trusted and admired service brand is only possible if we prioritize our People Powered, Customer Driven culture. We’re always looking to improve, and your comments help shape our future.
1.0
Aug 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Fellow employees are usually pretty awesome The department I was in no longer exists

Cons

At least if working at the HQ, this company will chew you up and spit you out. They had to be dragged kicking and screaming into following protocols and mandates around COVID-19, and fired people who reported them if they found out. Management is an egotistical mess of robotic people who don't care about you in the slightest. Several members of leadership were openly homophobic on the floor. Employees with FMLA were intentionally targeted by paperwork not being submitted by job coaches. OSHA complaints were repeatedly filed for how bad the HVAC system is. The company is severely strict on clock-in times, even though elevators break all the time. No separate sick time is offered, only PTO, and the rules on when you can use it are extreme. HR is useless and will keep abusive people around no matter how many witnesses or how much proof you have.

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Safelite AutoGlass Response
4y
We’re surprised to hear this and we’re eager to learn more. We work hard to provide a safe work environment and a culture where all are welcome and belong. Let us know how to reach you for additional insight regarding what you’ve shared.
2.0
Jul 31, 2021

Incompetent Leadership

Recommend
CEO approval
Business Outlook

Pros

Some of the people you work with can be your best friends, the benefits are good, but thats just about it.

Cons

Leadership and management are so oblivious to the toxic work culture that they have created. So many associates have left the IT department and there are zero flags on leaderships radar as to why so many people are leaving the company, they are blaming the people who are leaving. There is zero growth, most hires are directly external when trying to move up within the company (who really have no business being in those positions). Management and leadership (in IT) employees are in such comfortable positions they do not have to worry about lower level employees and they feel that they are above the most minimal work. Not sure how some of these people made it to leadership roles when most minimal leadership characteristics are lacking.

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Safelite AutoGlass Response
4y
Thank you for sharing this. Our organization's vision is only possible if we prioritize our people. We take our workplace culture and values very seriously and will use your input to make it better.
Viewing 115 - 117 of 2,301 Reviews

Glassdoor has 2,370 Safelite AutoGlass reviews submitted anonymously by Safelite AutoGlass employees. Read employee reviews and ratings on Glassdoor to decide if Safelite AutoGlass is right for you.