Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,301 total reviews)
avatar

Renee Cacchillo

43% approve of CEO

40% positive business outlook

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Oct 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and work life balance. Great benefits

Cons

No job stability. Company basically lied and said they were finding us another building to work in and laid us all off. Seems like since they got a new CEO things were changing. Always issues to be dealt with daily and upset customers because parts were never ordered on time and no communication to customers so the call center had to deal with all of the backlash. This company needs to get organized and people that actually care.

avatar
Safelite AutoGlass Response
2y
We appreciate you informing us on your experience and take these concerns of our leadership very seriously. Please email PeopleDirect@safelite.com with a detailed statement of your concerns so we can address the situation.
2.0
Oct 15, 2023

They make it seem better than it is

Recommend
CEO approval
Business Outlook

Pros

The job is easy. Easy to get off if you need to with how many "Early Outs" are offered.

Cons

Training is all over the place. Information you learned in training can and will get you a FWW. They talk about moving you up, but even with high metrics, it rarely happens. They also say "The only hire from within" but the director says they hired people from outside the company.

avatar
Safelite AutoGlass Response
2y
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback, please email PeopleDirect@safelite.com.
1.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Fantastic interview process and communication leading up to the training.

Cons

Policies regarding what counts as tardy and absent are too strict and make it easy to keep employees in states of "probation" justifying preventing advancement (IMO). Instructors demand you stay on video when they themselves do not stay of video. Require use of wired headsets only while using wireless headsets themselves.

avatar
Safelite AutoGlass Response
2y
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for representatives to grow their careers, please email PeopleDirect@safelite.com.
Viewing 178 - 180 of 2,301 Reviews

Glassdoor has 2,370 Safelite AutoGlass reviews submitted anonymously by Safelite AutoGlass employees. Read employee reviews and ratings on Glassdoor to decide if Safelite AutoGlass is right for you.