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      Sallie Mae

      Engaged Employer

      Sallie Mae reviews

      3.9

      74% would recommend to a friend

      (687 total reviews)
      avatar

      Jonathan Witter

      82% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      687 reviews
      3.0
      Jun 1, 2014

      Overall an okay place to work.

      Customer resolutions specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and bonuses with an above average hourly rate for the area, there are some opportunities for advancement. Overall an okay place to work.

      Cons

      Poor direct and indirect management, there is a lack of continuity and you will get different answers from different people.

      3.0
      May 13, 2014

      Bureaucratic

      Business systems analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of resources, both personnel and tools. Big name, well known. Stable business model. 40 hours a week is sufficient and no more is expected.

      Cons

      Difficult to get a response, let alone help, from resources outside of one's functional group. An attitude of 'keeping my job' over 'doing my job' pervades the culture (at least in the government contract). IT ownership of systems leads to an adversarial relationship with the the business groups (with fault on both sides, of course).

      4.0
      May 11, 2014

      Not too bad, as much as we complained

      Default prevention/outreach counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were nice. Insurance, 401k, paid time off, etc were great compared to other companies I have worked for. Incentive pay (bonus) for the group I worked for was low, but not competitive. There is some room to grow in the company. The bosses for the most part are willing to listen

      Cons

      There are some major issues with the systems we work with, working in a call center can be stressful especially when the people you call are hateful

      Viewing 547 - 549 of 687 Reviews
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      ReviewsSallie Mae reviews

      Glassdoor has 755 Sallie Mae reviews submitted anonymously by Sallie Mae employees. Read employee reviews and ratings on Glassdoor to decide if Sallie Mae is right for you.