Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 747 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Sallie Mae to a friend and 79% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has been stable over the past 12 months.

How satisfied are employees working at Sallie Mae?

74% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (38) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 80 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 68 reviews)); "Good pay eats for employees" ((in 50 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 27 reviews)); "Great bonus structure and even better as you level up to different buckets" ((in 26 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 46 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 15 reviews)); "Senior management not always aware of what is happening." ((in 10 reviews)); "Upper management is blind to a lot of things that go on." ((in 9 reviews)); "Archaic leadership, and inept people in key positions." ((in 9 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What Sallie Mae locations have received the highest employee ratings?

Sterling , Lynn Haven , Newark , Indianapolis , Reston

Sallie Mae reviews

3.9

74% would recommend to a friend

(679 total reviews)

Jonathan Witter

83% approve of CEO

79% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.5

Senior management

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

1.0

May 26, 2015

Stay Away from Sallie Mae

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

For me it was the location - 10 mins ride to work was amazing - but this would not apply to everyone.

Cons

Horrible benefits all around - from time off to medical which had very high deductibles and only 75% coverage. I had the worst manager of my career by FAR which pushed me out of there after a year. I would have left sooner if my home life would have allowed. The discouraging part was to find out that I was the 3rd or 4th analyst to leave due to this manager. The pattern and feedback to HR did not change a thing - in fact, she was promoted.

2.0

Jun 30, 2011

Fair Pay, Harsh Timelines, Poor Management.

Senior programmer analyst

Recommend

CEO approval

Business Outlook

Pros

There is a lot of large project work and the IT work is very broad company wide. Lateral movement is possible. Pay is fair and minor salary bumps are common despite the economic downturn.

Cons

Management is terrible. Every team is understaffed and overworked, just hoping not to be laid off. Business leaders are actively trying to cut employees in every way possible. Questionable if there is any sustainable business model for the future. Managers veto vacation days regularly. Dress code and conduct seems to be a moving target. Some good talent has been cut despite teams carrying dead weight in management and business roles. Business side employees are clueless and territorial. Office conditions are dungeon-y.

1.0

Aug 8, 2024

DO NOT Apply to Sallie Mae for the Sake of Your Sanity

Senior manager

Recommend

CEO approval

Business Outlook

Pros

It used to be the positive culture and room for growth. However, nothing matters anymore now than increasing compensation for a tone deaf CEO who, along with his handpicked leadership team, is in over their heads and take zero accountability for their poor and destructive business decisions.

Cons

Sallie Mae executive leadership will pay you less than the industry average, work you to the bone, and have no appreciation for your sacrifices. All that matters is what more can you do? You will be asked to cancel PTO, work through lunch, and even work on the weekend because every week more employees are fired and then you absorb their work without promotion or any pay increase.

Viewing 10 - 12 of 679 Reviews

Jobs at Sallie Mae

Collections Specialist - $20/hr + Monthly Incentive

Call Center Team Leader

Associate, Call Center Team Leader

Sallie Mae

Sallie Mae reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stay Away from Sallie Mae

Fair Pay, Harsh Timelines, Poor Management.

DO NOT Apply to Sallie Mae for the Sake of Your Sanity

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