Sallie Mae reviews

3.9

77% would recommend to a friend

(688 total reviews)
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Jonathan Witter

84% approve of CEO

78% positive business outlook

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

688 reviews
4.0
Jul 27, 2023
Recommend
CEO approval
Business Outlook

Pros

-Hybrid work schedule -Depending on the department, great management and leadership -Decent Benefits (Health and Employee Stock Purchase) -Collaborative work environment (again, depends on the department) -Flexibility (Again, depends on the department) -Open door policy with some upper management

Cons

- Some managers/leaders depending on department do have a tendency to be inflexible and not understanding. -Career paths are really not defined -On boarding for transitioning from non-exempt employee to exempt employee is almost non-existent or unstructured. -The more responsibilities you have (depending on the position) the pay doesn't match in some cases. -

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Sallie Mae Response
2y
It is not every day that we receive feedback as detailed and thoughtful as yours. Trust us when we say it does not go unnoticed. Your feedback has given us valuable insight into the culture we are trying to create within our company.
4.0
Jul 17, 2023

Experience

Recommend
CEO approval
Business Outlook

Pros

-a company that is very organized. -policies and procedures are easily accessible. -potential for position advancement after 6 months. -cafeteria, hybrid schedule, exercise room, linked in learning offered, able to change breaks and lunches, pto front loaded and easy to request, etc. -professional development days were voluntary group sessions that allowed different depts to interact. They were really a breath of fresh air (literally, cause you get to get off the phone for an hour or two!) and very interesting.

Cons

-finishing a call but another call coming in (back to back calls all day long) with no time to breathe. -the only way to take a breather was to go unavailable for restroom breaks but those are supposed to be under 3 minutes a day. -no overtime. -many borrowers and cosigners were whether under informed or misinformed after loan was already taken out.

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Sallie Mae Response
2y
Thank you for taking the time to write such a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy working with your team members and our unique work perks.
5.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Before I took the job at Sallie Mae, I was deciding between this and a career at comcast. I went with Sallie Mae because Comcast was fully remote (I had worked fully remote for several years at the point in my life and wanted some human interaction) but also because the company culture is great. Management seems to genuinely care about their employees and they regularly do things to check in and make changes according to feedback they get from workers. As far as the pay is concerned, there are 4 buckets; 30 day, 60 day, 90 day, and l 120 day. In all 4 of these buckets your base is $20/hour with unlimited OT and a monthly bonus. The monthly bonus for 30 day goes up to about $1500, 60 day about $2500, 90 day about $3500, and 120 day about $4500. Additionally, in the collections department there are 2 other areas that require an interview to get into; LRT and charge off. LRT has a base pay of $25/hour with unlimited OT and a monthly bonus that goes up to about $2500. Charge off has a base pay of $20/hour with unlimited OT and bonuses that go up to $14,000!!! It’s most difficult (aledgedly) but o get into charge off because the same people have been working in the department for several years. Lastly, I will say that contrary to what many work places say, there is legit room for growth at Sallie Mae. Also, all levels of management (including those at the “tips top”) seem to be very personable and relatable.

Cons

I can’t think of any. Before I started at Sallie Mae I wasn’t sure what to think because I read other reviews from other people on other websites like this one. The poor reviews of Sallie Mae however said things like “my boss fired me for being late,” or “Sallie Mae didn’t let me take extra time off.” These are all basic things that most jobs enforce. No cons (at the moment) for me.

avatar
Sallie Mae Response
2y
It is not every day that we receive feedback as detailed and thoughtful as yours. Trust us when we say it does not go unnoticed. Your feedback has given us valuable insight into the culture we are trying to create within our company.
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Glassdoor has 756 Sallie Mae reviews submitted anonymously by Sallie Mae employees. Read employee reviews and ratings on Glassdoor to decide if Sallie Mae is right for you.