Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 756 reviews left anonymously by employees. This rating has been stable over the past 12 months. 77% of employees would recommend working at Sallie Mae to a friend and 78% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has been stable over the past 12 months.

How satisfied are employees working at Sallie Mae?

77% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (39) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 78 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 64 reviews)); "Good pay and generally good balance" ((in 41 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 29 reviews)); "Great bonus structure and even better as you level up to different buckets" ((in 28 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 44 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 14 reviews)); "Upper management is blind to a lot of things that go on." ((in 11 reviews)); "Favoritism is abundant and determines who gets promoted or offered growth opportunities." ((in 11 reviews)); "Annual salary could be better" ((in 10 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What are the top reviewed Sallie Mae locations?

Newark , Indianapolis , New Castle , Fishers , Reston , Newton , Muncie , Wilmington , Sterling , Killeen , Wilkes-Barre , Lynn Haven , New York , Washington , Wilkes Barre , Salt Lake City , Las Vegas , Boston , Arcade , Whitewater , Chattanooga , Carmel , Panama City , Delaware City , Christiana , Newark , Fisher , Niles , Richmond , Alexandria

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Sallie Mae

Sallie Mae reviews

3.9

77% would recommend to a friend

(688 total reviews)

Jonathan Witter

84% approve of CEO

78% positive business outlook

Ratings by category

4.1

Compensation and benefits

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Career opportunities

3.6

Senior management

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

688 reviews

4.0

May 18, 2023

good benefits

Director

Recommend

CEO approval

Business Outlook

Pros

Good Benefits for all types of families

Cons

hard to get promoted internally

Sallie Mae Response

Thank you for sharing your feedback.

5.0

Apr 21, 2023

Helpful people, you can learn a lot if you try

Intern

Recommend

CEO approval

Business Outlook

Pros

Great people who want to help you out, if you're stuck on a problem. They want to make sure you grow in the job, you have to be proactive to get on opportunities.

Cons

Struggling to get people back to office.

Sallie Mae Response

Thank you for sharing your feedback.

4.0

Apr 5, 2023

Transformations in the Work Force at Sallie Mae

Manager, data strategy

Recommend

CEO approval

Business Outlook

Pros

Adaptability of Sallie Mae workforce has accelerated and transitioned focusing on the support and training of individuals to enhance priority focused product delivery. Attending conferences (Gartner, Adobe, AWS) and having an extensive catalog of training available, adapting/training employees to focus on skills supporting the evolving technologies and management techniques. A focus to help potential customers with Education and Scholarship opportunities supporting minority communities and graduate level programs.

Cons

As with any business, the pace of change is still under acceleration within SallieMae. These changes continue to gain more refinement and efficiencies providing better delivery to Sallie Mae's customers or prospective customers.

Sallie Mae Response

It is not every day that we receive feedback as detailed and thoughtful as yours. Trust us when we say it does not go unnoticed. Your feedback has given us valuable insight into the culture we are trying to create within our company.

Viewing 277 - 279 of 688 Reviews

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