Is Santander a good company to work for as a Customer Service Manager?

Customer Service Manager professionals working at Santander have rated their employer with 1.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Santander employees being 3.8 out of 5 stars. Search open Customer Service Manager Jobs at Santander now and start preparing for your job interview by browsing frequently asked Customer Service Manager interview questions at Santander .

Does Santander pay Customer Service Manager employees well?

Customer Service Manager professionals rate their compensation and benefits at Santander with 2.7 out of 5 stars based on 16 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager salaries at Santander.

How happy are Customer Service Manager professionals working at Santander?

0% of Customer Service Manager employees at Santander would recommend their employer to a friend. This rating has decreased by 41% in the past 12 months. Customer Service Manager professionals have also rated Santander with a 3.5 rating for work-life-balance, 3.5 rating for diversity and inclusion, 1.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Santander?

Estagiário (748) , Gerente (411) , Gerente Comercial (395) , Gerente De Negócios e Serviços ll (262) , Analista (255) , Analyst (245) , Personal Banker (236) , Customer Service Representative (233) , Analista Pleno (229) , Bank Teller (221) , Especialista (204) , Customer Service Advisor (203) , Analista Júnior (186) , Analista Sênior (170) , Relationship Banker (162)

What are the pros of working at Santander according to real employee reviews?

"Benefits are good but too many times you have to show proof for things they give you to use." ((in 620 reviews)); "The amount of sick/vacation time they give is great for people just starting with the bank." ((in 537 reviews)); "very result oriented and good pay" ((in 363 reviews)); "Good work/life balance; relatively low entry criteria; international workforce;" ((in 348 reviews)); "Good for entry level staff to learn front to back operations quickly Great culture with team working spirit in GTB in particular" ((in 280 reviews))

What are the cons of working at Santander according to real employee reviews?

"Poor management and lot of restrictions" ((in 385 reviews)); "No promotion hirarcy system bad manager" ((in 195 reviews)); "Long hours and loads of customers" ((in 88 reviews)); "Poor leadership and trying to change strategy but doing it badly" ((in 80 reviews)); "No career progression" ((in 78 reviews))

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Santander

Santander Customer Service Manager reviews

1.8

Be the first to recommend this company

(16 total reviews)

Tim Wennes

100% approve of CEO

Ratings by category

3.5

Diversity & inclusion

3.5

Work/Life balance

2.7

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

1.0

Culture & values

Manager, Customer Service employees have rated Santander with 1.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Manager, Customer Service professionals have a poor working experience there. Santander is rated 51% below average by Manager, Customer Service professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

16 reviews

4.0

Aug 8, 2024

The pay does not reflect the work load

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

The people, staff, team work

Cons

Little financial benefit for the work load

4.0

Mar 14, 2024

Enjoyable

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

It had a mostly positive atmosphere

Cons

Pay, branch closures, travel and some management

2.0

Oct 13, 2023

CSC

Manager, customer service

Recommend

CEO approval

Business Outlook

Pros

benefits and insurance are Santanders best features.

Cons

Negligence to their employees, only care about saving money. Out sourced hundreds of jobs to Mexico

Viewing 1 - 3 of 16 Reviews

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Santander

Santander Customer Service Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The pay does not reflect the work load

Enjoyable

CSC

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