Is Santander a good company to work for as a Customer Service Manager?

Customer Service Manager professionals working at Santander have rated their employer with 1.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Santander employees being 3.8 out of 5 stars. Search open Customer Service Manager Jobs at Santander now and start preparing for your job interview by browsing frequently asked Customer Service Manager interview questions at Santander .

Does Santander pay Customer Service Manager employees well?

Customer Service Manager professionals rate their compensation and benefits at Santander with 2.7 out of 5 stars based on 16 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager salaries at Santander.

How happy are Customer Service Manager professionals working at Santander?

0% of Customer Service Manager employees at Santander would recommend their employer to a friend. This rating has decreased by 41% in the past 12 months. Customer Service Manager professionals have also rated Santander with a 3.5 rating for work-life-balance, 3.5 rating for diversity and inclusion, 1.0 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Santander?

Estagiário (748) , Gerente (411) , Gerente Comercial (395) , Gerente De Negócios e Serviços ll (262) , Analista (255) , Analyst (245) , Personal Banker (236) , Customer Service Representative (233) , Analista Pleno (229) , Bank Teller (221) , Especialista (204) , Customer Service Advisor (203) , Analista Júnior (186) , Analista Sênior (170) , Relationship Banker (162)

What are the pros of working at Santander according to real employee reviews?

"Benefits are good but too many times you have to show proof for things they give you to use." ((in 620 reviews)); "The amount of sick/vacation time they give is great for people just starting with the bank." ((in 537 reviews)); "very result oriented and good pay" ((in 363 reviews)); "Good work/life balance; relatively low entry criteria; international workforce;" ((in 348 reviews)); "Good for entry level staff to learn front to back operations quickly Great culture with team working spirit in GTB in particular" ((in 280 reviews))

What are the cons of working at Santander according to real employee reviews?

"Poor management and lot of restrictions" ((in 385 reviews)); "No promotion hirarcy system bad manager" ((in 195 reviews)); "Long hours and loads of customers" ((in 88 reviews)); "Poor leadership and trying to change strategy but doing it badly" ((in 80 reviews)); "No career progression" ((in 78 reviews))

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Santander

Santander Customer Service Manager reviews

1.8

Be the first to recommend this company

(16 total reviews)

Tim Wennes

100% approve of CEO

Ratings by category

3.5

Diversity & inclusion

3.5

Work/Life balance

2.7

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

1.0

Culture & values

Manager, Customer Service employees have rated Santander with 1.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Manager, Customer Service professionals have a poor working experience there. Santander is rated 51% below average by Manager, Customer Service professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

16 reviews

3.0

Dec 12, 2022

Ok

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Long term benefits Progression is getting better

Cons

Progression is difficult but improving more and more

Santander Response

Thank you for taking the time to share your feedback, Lots of work is going on to support our colleagues to grow and develop, with things like the recently launched resources available in the Take time for your future section on MIO. Thank you for continuing to help our customers.

1.0

Jul 18, 2022

You can do better

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

During covid working from home.

Cons

You are going to be managed in every way.

5.0

Feb 27, 2021

Enjoyable job

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Company offers many great benefits and invests in its staff

Cons

No real cons to the job

Santander Response

It is fantastic to hear you are enjoying your role! Thank you for the support you and your teams have been giving to our customer during a difficult 12 months for everyone. Its great to hear that you enjoy the many benefits we have available to our people.

Viewing 4 - 6 of 16 Reviews

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Santander

Santander Customer Service Manager reviews

Ratings by category

Ratings by demographic groups

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Ok

You can do better

Enjoyable job

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