Train wreck!
Change in Management is causing mass destruction! Dedicated, talented employees are gone with no warning, and all due to Politics. 6 weeks ago, we worked for Santander, today we are fearful, awaiting for the next blow. Talent is ready to walk, which leaves Managers in a difficult spot. One, two (rare) recruiters covering 5- 7 large territories. The entire process, after applying, is a joke. Talent acquisition means nothing as candidates can experience call backs 3-5 weeks after applying.
Communication doesn't exist above Branch level. Teams are running short staffed for months, some have 1 -3 employees, and no support OR responses urging help is needed. New employees are fast tracked through training, sent to their location, and fed to the lions as many are expected to run the platform.
HR = email
If you enjoy favoritism, snobs, and your confidential conversations spread - apply today! I've witnessed shady scenes, and good employees beat down, abused, and mocked.
Technology; outdated systems run slower than dial up & freeze/crash daily, branch phone lines, internet down for days, weeks, months. ATM issues didn't improve after new machines were installed. Outraged customers, consistently, techs come a day or 2 later.
Customer Service: employees in contact centers will cause you to lose new customers, existing, and potential. All divisions, outside of CC's, receive anonymous surveys per month, and if 1 out of 40 questions isn't rated "highly satisfied", automatic zero. As a Leader, I appreciate surveys, as it allows coaching to to improve, but the lack of consistency, hurts perception. Hanging up on disabled clients out of frustration is unacceptable, cursing, degrading, laughing/poking fun, and accepting zero accountability to handle issues, HAPPEN DAILY!
