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Atleast for my inital training we started with the expectation of being trained before aep but ended up being rushed at the end and thrown into calls to not miss out on the call experince, I know that's mostly fixed now thankfully Here it comes-long hour during aep but have to give to take. Honestly our employee insurance is expensive Lunch times can be random due to time zones and call expectations, being on the west cost my lunch was scheduled for 3:30-4:30 and I get off at 6 lol had to have it changes this year but this is not first time being on the west coast has screwed me out of a decent lunch time

Population Health division is like working at a daycare run by toddlers. As a licensed insurance agent, I was sold on great pay, benefits, commissions and bonuses. Training was like death by fire. There was no choice which shift you get. Saturdays are mandatory during OEP. Benefits package was totally unaffordable at any rate of pay. If you are a licensed producer, you have to wait six months before you can attempt to get a producer role. The “leads” were brought over from Medicare plan recipients and most were so angry by the time they got to me and other callers were spamed into calling in. Played stupid games in the chat all day for a $1. Commission structure was a joke. The first thing you see when you start your shift is, “we have the right to cut the bottom 20% of agents who aren’t producing”. Not a pleasant way to start your day. You might make $60K a year if you have ice running through your veins and want to be emotionally drained at the end of your shift Don’t leave your good job for this role!!