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Sentry

Engaged Employer

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)
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Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by category

4.8

Compensation and benefits

4.5

Work/Life balance

3.8

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Diversity & inclusion

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

58 reviews
5.0
Jun 23, 2018

Account Manager - Sales

Account manager
Recommend
CEO approval
Business Outlook

Pros

The obvious and apparent pros would be working from home, company car, and expenses covered. However, the best part about being an “Account Manager” at Sentry is the unlimited earning potential, and the support you receive from management to reach your goals. If you have strong work ethic, and want to challenge yourself, Sentry is a great place to work. If not, you may be one of those leaving a negative review! With recent territory changes, an Account Manager job should be a very coveted job in the insurance industry.

Cons

There is some uncertainty about the future of the direct writing field force, although, I will say that Semtry has communicated their commitment to it.

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Sentry Response
8y
I’m very pleased to know you’re enjoying your position. We work hard to provide benefits to our associates that not only assist them personally, but professionally as well. As you mentioned, we’re currently going through some changes to how our direct writers operate, so please know we’ll keep all associates informed throughout the process. We’ll also consider your comment about title changes. All our executives, including myself, recently went through title changes to more accurately represent our roles in the insurance industry. Thank you for sharing your detailed feedback and for your years of service at Sentry. John Hyland – President Direct Writer
4.0
May 11, 2016

Business Products Account Manager

Account manager
Recommend
CEO approval
Business Outlook

Pros

Great company that cares about their employees. Good benefits. Potential for high income.

Cons

Selling a "cadillac" policy to niche markets. Very tough to put companies into Sentry's niche.

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Sentry Response
10y
Thank you for taking the time to provide your feedback and for recommending us as a great company to work for. At Sentry, we’re committed to providing all of our associates with a rewarding and challenging work environment as well as opportunities for ongoing professional development and growth, industry-leading benefits and competitive compensation. Specific to sales, our approach allows our sales producers the opportunity to excel and achieve outstanding incentives and recognition each year. We know the value of investing in our sales team and are always looking for ways to refine and improve our processes and provide more tools and support. Thank you for your service to our policyholders during your time with us and for the vital role you played in our organization’s success. And thanks again for your comments. John Hyland Vice President
1.0
May 2, 2016

Was bad, getting worse

Account manager
Recommend
CEO approval
Business Outlook

Pros

Benefits, company car, 6% match, home office, flexible schedule.

Cons

Really disconnected from how the world of insurance (and sales) really operates and doesn't care. No concern at all if they're competitive. May be fine for Sentry, but not okay for my long term financial outlook. Required to be specialist in 4 major areas. Commercial insurance is not really all that different than other products but yet they charge significantly more. 401k is a cheap facsimile of other major carriers. Group benefits are significantly less desirable than other major competitors. Life insurance portfolio is ridiculous and about 30-40% more than competition. All positive reviews are from new employees (pretty sure that 2.9 star average would go WAY down if you took out all the reviews made in the first 6 months of employment!), people in Stevens Point, WI, or individuals who need to validate for themselves why they're still working here. Company is located in Stevens Point, WI and thats about 90% of the issue. What kind of real talent can you attract to live in Stevens Point, WI?!! This place is fine to get licensed and to learn a little bit about the industry, then it's time to get the heck out and find a real insurance sales job. Save yourself some time and grief and just avoid them altogether.

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Sentry Response
10y
We appreciate your feedback and take the input of our current and former associates seriously. At Sentry, our salesforce plays a critical role in our organization—one we don’t take lightly. As a sales associate at Sentry, you’re not just selling a product, you’re providing industry-leading service and expertise—that’s what sets us apart from our competition. We understand that this can be challenging, and we encourage you to reach out to your division manager, sales director, or me directly to discuss additional training opportunities or provide deeper insight into your situation. Regarding our location and associate population, we’re proud of our Midwestern roots, our home office in Stevens Point, and all of the extremely talented associates we have in Stevens Point, as well as those working in our 15 field offices throughout the country. No matter your physical location, we promote and support an open, collaborative, positive culture, and want to help you—and all of our associates—succeed. Thanks again for your comments. John Hyland Vice President
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Glassdoor has 719 Sentry reviews submitted anonymously by Sentry employees. Read employee reviews and ratings on Glassdoor to decide if Sentry is right for you.