Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 15.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"And good benefits" ((in 86 reviews)); "Good Pay but way to many hours" ((in 39 reviews)); "People on the team are great" ((in 37 reviews)); "Good work / life balance" ((in 28 reviews)); "The pay is decent and 8% & 401k match" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 41 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 15 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 15 reviews)); "Training is poor." ((in 14 reviews)); "High work load having people work 50 hrs/ week." ((in 9 reviews))

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Sentry

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by category

4.8

Compensation and benefits

4.5

Work/Life balance

3.8

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Diversity & inclusion

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

58 reviews

4.0

Apr 13, 2026

Work-life balance is great, but training needs improvement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work life balance is present and there are incentives outside of work.

Cons

training can go really well or you can be lost in the cracks

Sentry Response

Thank you for taking the time to share your experience. We’re happy to offer a positive work-life balance through our hybrid work model. Thank you for your feedback regarding training. We understand the importance of effective and consistent training programs, and we’re passionate about providing comprehensive training and continued learning opportunities to all associates. Javier Sotelo – Senior Director of Talent

5.0

Sep 30, 2025

Amazing place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

The culture and people as well as workalike balance.

Cons

none that I can think of

Sentry Response

8mo

Thank you for your feedback! We’re glad to hear you enjoyed your time at Sentry. We’re proud of our company culture and the work-life balance we provide to our associates.   Javier Sotelo – Senior Director of Talent

4.0

Jan 9, 2025

Good place to work in Stevens Point

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Generous PTO. Stable work environment.

Cons

Lots of talking on the phone.

Sentry Response

Thank you for your feedback. We’re glad to hear you enjoy your role here at Sentry! We understand that phone calls can be a significant part of the customer service role, and we appreciate your hard work in supporting our customers. Thanks again for sharing your thoughts! Javier Sotelo – Senior Director of Talent

Viewing 1 - 3 of 58 Reviews

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Work-life balance is great, but training needs improvement

Amazing place to work

Good place to work in Stevens Point

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