Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"And good benefits" ((in 81 reviews)); "Pay is good for area" ((in 46 reviews)); "People on the team are great" ((in 37 reviews)); "Good work / life balance" ((in 31 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 44 reviews)); "Lack of Training" ((in 15 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 15 reviews)); "Managers have no idea what is going on in your territories." ((in 14 reviews)); "Heavy work load." ((in 13 reviews))

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Sentry

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by category

4.8

Compensation and benefits

4.5

Work/Life balance

3.8

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Diversity & inclusion

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

2.0

Dec 20, 2023

Its okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hybrid schedule you only need to be in office for three days a week

Cons

Schedule, work-life balance is not great, working 7-10 days in a row for no real reason, high turnover, no time for a connection to coworkers or work enviroment.

Sentry Response

Thank you for your review. Our hybrid work model is here to stay, with employees in the office Tuesday–Thursday, and the opportunity to work from home on Monday and Friday. One of our employee values is for everyone to enjoy a positive work/life balance. We strive to have activities and events throughout the year that foster engagement within the team, department, and company. I encourage you to have a conversation with your supervisor about your situation. Again, thank you for your feedback. Elisha Williams – Chief Customer Service and Operations Officer

4.0

Aug 23, 2023

Sentry Account Manager - Dealer Operations

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work from home and independently without having a manager looking over your shoulder. Good job if you don't mind cold calling in person and hunting for new accounts. I enjoyed developing relationships with my accounts helping them with their insurance needs and educating them on current trends in the Dealer market and insurance trends.

Cons

Since you work from home management assumes that you are slacking off. They require you to submit insurance quotes, Most Account Managers often submit quotes that they know will be impossible to close because of the prospect's loss record. This just gums up the underwriting process and delays quotes for the real accounts you are trying to close.

Sentry Response

Thank you for your review. You’ve highlighted a key component to our business—building relationships and getting to know our customers. Our sales approach reflects an important balance between pursuing new business and retaining existing customers. We have tools that help Account Managers focus on quality opportunities to maximize their success. Thank you for your feedback. John Hyland - President of Direct Writer, Life & Annuities

4.0

Aug 1, 2023

Solid Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

-lots of flexibility -great people -good products

Cons

-minimal training -management could listen to suggestions more

Sentry Response

Thank you for your review. I appreciate your recollection of what makes Sentry a great place to work and one of the leading mutual business insurance companies in the U.S. Our company is built on conversations and forming longstanding relationships—including with our employees. We’re always trying to improve our processes, and that includes listening to those directly involved. John Hyland - President of Direct Writer, Life & Annuities

Viewing 7 - 9 of 58 Reviews

Jobs at Sentry

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Madison, WI

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Stevens Point, WI

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Its okay

Sentry Account Manager - Dealer Operations

Solid Company

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