Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 88 reviews)); "Pay is good for area" ((in 43 reviews)); "People on the team are great" ((in 38 reviews)); "Good work / life balance" ((in 32 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 45 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 16 reviews)); "Training is poor." ((in 15 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 15 reviews)); "High work load having people work 50 hrs/ week." ((in 13 reviews))

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Sentry

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by category

4.8

Compensation and benefits

4.5

Work/Life balance

3.8

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Diversity & inclusion

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

58 reviews

2.0

Jun 5, 2023

Fast Training, then No Remorse

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company has a lot of great internal resources to help keep you afloat while you work with customers upset at having to call their car insurance company.

Cons

There is no support from management or otherwise to keep morale up. Fast burn out.

Sentry Response

Thank you for your review. Our Customer Service and Operations team is built on supporting one another and providing the training and resources to help our employees succeed. Every employee should have regular conversations with their manager to review their situation and get support where needed. This includes mapping out career paths to support future growth. We also ensure our associates get the time they need to enjoy a positive work/life balance. We offer a hybrid work model, where associates work from home on Mondays and Fridays, and provide generous paid time off. Elisha Williams – Chief Customer Services Ops Officer

1.0

Apr 6, 2023

Not Disabled Friendly

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Compensation & Benefits and Career Opportunities

Cons

I was hired for a Customer Service Representative I position and requested a reasonable accommodation under the American with Disabilities Act (ADA). HR then informs me that they would be pushing out my start date until they review my request and the paperwork signed by my health care provider. I get another call from Sentry just as I finish setting up my equipment saying they will not be moving forward with the offer as they have determined my request is "fraudulent" because they received two different sets of paperwork. I try to explain to the HR representative that it's not fraudulent and this has got to be some sort of mix up. I try to further explain my health care provider updated a few things on the ADA form and the reason they didn't get the updated form is because there's been known issues with outgoing faxes from my health care provider's machine and I'm met with "at this point, we are not interested in continuing with this conversation." I then ask that the updated form that they never received from my health care provider be re-faxed by my PCP. Their office provided me with proof Sentry received the form and then I get an email stating my Payment Election Event was rescinded.

Sentry Response

While we cannot comment on individual cases, we want to make it clear that we are fully compliant and supportive of the Americans with Disabilities Act (ADA) and regularly provide applicants and associates with reasonable accommodations of medical conditions. We strive to maintain the integrity of our human resources processes and ensure that all applicants and employees receive fair and equal treatment. Javier Sotelo – Senior Director of Talent

2.0

Feb 15, 2023

Okay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay is halfway decent but that’s about it. And it’s remote so no in office

Cons

Micromanaged. Not family friendly. Strict Metrics

Viewing 13 - 15 of 58 Reviews

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Ratings by category

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Reviews by job title

Fast Training, then No Remorse

Not Disabled Friendly

Okay

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