Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 88 reviews)); "Pay is good for area" ((in 43 reviews)); "People on the team are great" ((in 38 reviews)); "Good work / life balance" ((in 32 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 45 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 16 reviews)); "Training is poor." ((in 15 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 15 reviews)); "High work load having people work 50 hrs/ week." ((in 13 reviews))

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Sentry

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by category

4.8

Compensation and benefits

4.5

Work/Life balance

3.8

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Diversity & inclusion

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

58 reviews

2.0

Jan 23, 2023

Not Family Friendly

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events

Cons

No flexibility Not great pay Management was often very cold

Sentry Response

I appreciate your feedback. I’m glad you were able to experience the team-oriented atmosphere we have at Sentry and the time we take to celebrate together. We understand every employee’s situation is different. A positive work/life balance and flexibility is built into our work model and is important to us. We encourage all of our employees to have an ongoing conversation with their managers regarding their situation. Thank you for your feedback. Elisha Williams – Chief Customer Services Ops Officer

4.0

Jan 3, 2023

Good pay and benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits were great and company overall good to work with.

Cons

Inability to work with scheduling and child care

Sentry Response

Thank you for your review. I’m glad you enjoyed your overall experience at Sentry, including our benefits package and team atmosphere. We understand every employee’s situation is different. A positive work/life balance is important to us, and we encourage all of our employees to have a conversation with their managers regarding their situation. Elisha Williams – Chief Customer Services Ops Officer

5.0

Jan 1, 2023

Great Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

8% Match on 401k. Awesome employee & team atmosphere.

Cons

None that I encountered, truly.

Sentry Response

Thank you for taking the time to share this review. I’m pleased to see you’re enjoying the extensive benefits package we offer and the culture we have here at Sentry. Our account managers and their teams truly work together to help support our customers and each other. Thanks for all your work at Sentry. John Hyland - President, Direct Writer and Life & Annuities

Viewing 16 - 18 of 58 Reviews

Jobs at Sentry

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