Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 81 reviews)); "Pay is good for area" ((in 47 reviews)); "People on the team are great" ((in 35 reviews)); "Good work / life balance" ((in 32 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 18 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 45 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 15 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 14 reviews)); "Work load is heavy and you will need to work more than 40 hours a week every week to keep up." ((in 9 reviews)); "Salary sounds good but good luck getting anything through underwriting." ((in 8 reviews))

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Sentry

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by category

4.8

Compensation and benefits

4.5

Work/Life balance

3.8

Culture & values

3.2

Senior management

3.2

Career opportunities

3.1

Diversity & inclusion

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Reviews by job title

58 reviews

2.0

Nov 10, 2022

Yikes…

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good compensation & benefits. That is the extent of the good

Cons

Field Leadership is almost laughable. Nothing wrong with external talent, but bringing in people with zero sales or insurance knowledge is an embarrassment. Quote volume is all they care about. Regional business is growing much faster than DW. It won’t be long before that is Sentry’s primary distribution channel for mid-market mfg , which completely replaces DW’s purpose. No transparency

Sentry Response

Thank you for sharing this review. I’m glad you enjoyed our Total Rewards benefits package during your time at Sentry. One way Sentry differentiates itself from others is how we distribute our products/services. We deploy direct writer and independent agent distribution models based on customer profile and need. The direct writer group is our longest standing and most established distribution channel, and it will continue to be part of our business strategy. Regarding your feedback about leadership, we’re always looking for opportunities to do better by our associates, including managers, by investing in them in ways they can thrive and grow professionally and personally. John Hyland President, Direct Writer and Life & Annuities

4.0

Aug 1, 2022

Solid Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Very well capitalized company that will be around for a long time. Extremely focused. Very good employee benefits.

Cons

Non really. This company was very good to me for over 20 years.

Sentry Response

Thank you for taking time to share this review. I’m glad you enjoyed your time at Sentry. We believe our associates lay the foundation of success at our company, and we strive to provide them the best experience possible. This includes our sales associates, who have access to resources, support staff, and continued training to help them succeed. Thank you for your feedback. John Hyland – President of Direct Writer and Life & Annuities

4.0

Jul 29, 2022

Great

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

It’s a lot of work to do

Sentry Response

I appreciate you taking time to share this review. I’m glad you enjoy working for Sentry. Starting in a new role, especially in a sales capacity, can be a challenge. The training we provide and the support of your manager helps lay a foundation for success. With the tools we provide and experiences you gain, I expect you will become more efficient. I encourage you to discuss any specific concerns you may have with your manager. Thank you again for providing your feedback. John Hyland – President of Direct Writer and Life & Annuities

Viewing 19 - 21 of 58 Reviews

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