Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 84 reviews)); "Good Pay but way to many hours" ((in 50 reviews)); "People on the team are great" ((in 40 reviews)); "Good work / life balance" ((in 30 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 21 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 44 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 16 reviews)); "Training is poor." ((in 14 reviews)); "Managers have no idea what is going on in your territories." ((in 14 reviews)); "Heavy work load." ((in 13 reviews))

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

58 reviews

5.0

Jul 26, 2023

Great Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The staff are so pleasant.

Cons

Pay is not the greatest.

1.0

Jun 23, 2023

DONT WORK FOR THIS COMPANY

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

none that you can’t find somewhere else

Cons

They put pressure on you to complete unreasonable tasks and verbally abuse you when you don’t.

Sentry Response

2y

I’m sorry to hear of your feedback. We pride ourselves on the support and resources that we provide our employees, both in personal and in work matters. I would like to learn more regarding your situation. Please contact our Human Resources department at 715-346-6550 to discuss further. Elisha Williams – Chief Customer Service and Operations Officer

5.0

Jun 8, 2023

Great Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great leadership team and training. Benefits are elite.

Cons

Direct writer which limits ability to sell.

Sentry Response

2y

Thank you for sharing your thoughts. I’m glad to see you took advantage of the resources we offer to help our account managers at Sentry. Every account manager receives training and a support staff to assist them. Pair that with our extensive coverage options and 24/7 service approach, and our account managers are well positioned to succeed. John Hyland – President of Direct Writer, Life & Annuities

Viewing 10 - 12 of 58 Reviews

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Sentry

Sentry Customer Service (CSR) reviews

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Great Company

DONT WORK FOR THIS COMPANY

Great Company

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