Is Sentry a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Sentry have rated their employer with 3.8 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of Sentry employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Sentry now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Sentry .

Does Sentry pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Sentry with 4.8 out of 5 stars based on 58 anonymously submitted employee reviews. This is 15.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Sentry.

How happy are Customer Service (CSR) professionals working at Sentry?

90% of Customer Service (CSR) employees at Sentry would recommend their employer to a friend. This rating has increased by 46% in the past 12 months. Customer Service (CSR) professionals have also rated Sentry with a 4.5 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 85 reviews)); "Pay is good for area" ((in 43 reviews)); "People on the team are great" ((in 36 reviews)); "Good work / life balance" ((in 30 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 44 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 16 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 15 reviews)); "Training is poor." ((in 14 reviews)); "Heavy work load." ((in 10 reviews))

Sentry Customer Service (CSR) reviews

3.8

90% would recommend to a friend

(58 total reviews)

Pete G. McPartland

92% approve of CEO

89% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Sentry with 3.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Sentry is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

58 reviews

3.0

Aug 3, 2024

Decent Workplace

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company that offers great benefits and fair pay, has great work life balance offering hybrid work schedules.

Cons

Only flaw is the typical call center environment.

Sentry Response

1y

Thank you for your review. Our Customer Service team plays an important role in the success of our company. Our hybrid work schedules are one of the many benefits our associates enjoy across the company, helping provide that positive work-life balance. Javier Sotelo – Senior Director of Talent

5.0

May 13, 2024

Great place to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great managers, great co-workers. Great working environment.

Cons

There are no cons to working here.

Sentry Response

1y

Thank you for your review. We’re delighted to hear that you continue to have positive experiences at Sentry. Javier Sotelo – Senior Director of Talent

4.0

Apr 17, 2024

T

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for job title

Cons

Not anything negative yet n/a

Sentry Response

1y

I’m glad to hear of your positive experience at Sentry. We take pride in offering competitive compensation and benefits for our associates. We appreciate your feedback. Javier Sotelo – Senior Director of Talent

Viewing 4 - 6 of 58 Reviews

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Sentry Customer Service (CSR) reviews

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Decent Workplace

Great place to work.

T

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