Sentry reviews

3.8

74% would recommend to a friend

(676 total reviews)
avatar

Pete G. McPartland

86% approve of CEO

85% positive business outlook

Sentry has an employee rating of 3.8 out of 5 stars, based on 676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sentry employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

676 reviews
2.0
Jul 17, 2023

Wouldn't recommend if you're a leader

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great 401(k) match, 100% up to 8% - Annual bonus, slight raise, and Profit Sharing contribution - Sponsored education internally or externally within your area of expertise - Some remote opportunities, hybrid schedule

Cons

- Communication is very disorganized. Rollout of new systems/processes are very difficult, transparent top to bottom communication almost nonexistent, no clear mission. - IT has a completely different culture and set of expectations than the rest of the company. From individual contributors to executives, the communication is unprofessional and even hostile at times. - Steep decrease in focused development once you reach leadership. Large emphasis on regular performance/development discussions as an individiual contributor, nonexistent at leadership level even if you go to HR with feedback although they are Sentry sponsored expectations. - HR largely absent and unresponsive to leaders. Hard to get ahold of, get updates, and receive guidance from HR as a leader when experiencing very difficult associate situations. This was extremely concerning as a new leader within the company. - Sentry will state they are an in-person company, however, leave remote flexibility up to individual departments resulting in inconsistency within their own corporate policies. Health accommodations are unlikely to be accommodated for remote work, but if you move out of state, then you can be fully permanently remote. Additionally, they hire a larget amount of associates remote in the last couple years (not at regional offices or not made to come in) while fully promoting to other associates they're not doing that. - Wage increases do not match market value. I was making more than $10k less as a leader with years of experience than what lower levels at other companies make. Although annual raises usually occur, they're not much.

avatar
Sentry Response
2y
Thank you for your review. As you state, our benefits are extensive, including educational opportunities. I have to disagree with some of your points of view, however. Employee development opportunities are available to everyone, at all levels. Each employee’s situation is unique and is handled with the appropriate and proper attention. Javier Sotelo – Senior Director of Talent
1.0
Apr 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Compensation & Benefits and Career Opportunities

Cons

I was hired for a Customer Service Representative I position and requested a reasonable accommodation under the American with Disabilities Act (ADA). HR then informs me that they would be pushing out my start date until they review my request and the paperwork signed by my health care provider. I get another call from Sentry just as I finish setting up my equipment saying they will not be moving forward with the offer as they have determined my request is "fraudulent" because they received two different sets of paperwork. I try to explain to the HR representative that it's not fraudulent and this has got to be some sort of mix up. I try to further explain my health care provider updated a few things on the ADA form and the reason they didn't get the updated form is because there's been known issues with outgoing faxes from my health care provider's machine and I'm met with "at this point, we are not interested in continuing with this conversation." I then ask that the updated form that they never received from my health care provider be re-faxed by my PCP. Their office provided me with proof Sentry received the form and then I get an email stating my Payment Election Event was rescinded.

avatar
Sentry Response
3y
While we cannot comment on individual cases, we want to make it clear that we are fully compliant and supportive of the Americans with Disabilities Act (ADA) and regularly provide applicants and associates with reasonable accommodations of medical conditions. We strive to maintain the integrity of our human resources processes and ensure that all applicants and employees receive fair and equal treatment. Javier Sotelo – Senior Director of Talent
1.0
Jul 17, 2021

It's a soul crushing disaster!!

Recommend
CEO approval
Business Outlook

Pros

Great 401(k) plan Good compensation Good Benefits Great policy Company Car

Cons

Currently hiring managers that have no experience in any of the products you are to market. There is a good chance you may have a manager from an entirely different industry they can’t teach, motivate, or lead. They are unwilling and incapable they don’t have the right attitude, nor do they have the right skills. Sales is already a stressful job bringing in revenue is huge. If you are busy hiring new Account Managers throughout the year, which is happening many Account Managers have left because they are no longer being respected, then it could be a sign of a toxic sales culture. Sentry does not pay attention to the unfavorable culture, employees lose interest in the job and quit. Sentry loves to threaten your job like it will somehow motivate you and help you no one should have to work in a culture where you are bullied. They can’t seem to figure out that employees like to feel valued. A billion dollar company with over 4000 employees and no exit interviews when you leave that should tell everyone they don't really care about what's happening. Sentry lets numerical targets to monopolize goals’ setting when they should actually be enhancing an Account Managers skills. The number of quotes is somehow more important than actual number of sales? They will tell you it's a number game when it is actually relationships that sells products. This incentivizes the wrong behaviors. Don’t think you can find a company with more micromanagement they want to know what you are doing every hour of every day. The territories are very unfair unless you happen to have a large territory because you could have 120 leads or 1200 leads the goals are the same for everyone. No one in sales wants to hear no from a sale, yet management is right there to tell you what you did wrong as an Account Manager it all falls on your shoulders no matter the circumstances. I had a manager on a call with the entire sales team telling everyone that it was all my fault I didn’t win the account not even mentioning that we were $30k higher than the competition. It says a lot about how they make you feel. The mangers I had it was all about them, not about helping you succeed. No real marketing strategy just told to make 100 calls and emails and someone will say yes? That is not a strategy that is hope. Sentry is all about Sentry, I felt like a used car salesmen all Sentry cares about is the bottom line and what they sell.

avatar
Sentry Response
4y
While it’s great to know you enjoyed the benefits we offer at Sentry, I’m sorry to hear about your experience in your role. Our account managers are a critical part of our business, on the front lines with our customers and prospects. We want to make sure our sales team feels supported in the office and on the road, so I appreciate your feedback so we can look for gaps and areas to improve. Thank you for taking the time to leave a review. John Hyland – President of Direct Writer
Viewing 46 - 48 of 676 Reviews

Glassdoor has 715 Sentry reviews submitted anonymously by Sentry employees. Read employee reviews and ratings on Glassdoor to decide if Sentry is right for you.