Sentry reviews

3.8

74% would recommend to a friend

(676 total reviews)
avatar

Pete G. McPartland

86% approve of CEO

85% positive business outlook

Sentry has an employee rating of 3.8 out of 5 stars, based on 676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sentry employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

676 reviews
3.0
Oct 7, 2015

manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

small town feel, nice people

Cons

They think they are leading edge, but often are out of touch

2.0
Oct 2, 2015

Meh

Recommend
CEO approval
Business Outlook

Pros

Coworkers are very nice people to work with. Have I hit the 20 word limit yet?

Cons

Terribly expensive health insurance that pays little to none towards medical cost. Low pay Snobbish upper management

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Sentry Response
10y
Thank you for taking the time to provide your candid feedback. I would also like to thank you for your many years of service at Sentry. I would agree that we have very nice associates at Sentry who are great to work with. Unfortunately many times in large organizations senior leadership can appear to be unapproachable, but in reality are very friendly and welcome the opportunity to discuss issues and help develop solutions. I would encourage any current associates to take advantage of that opportunity. Thanks again for sharing your experience. We are always striving to improve, so we sincerely appreciate the feedback. Kevin Schmidt Dir-IT-Personal Lines
3.0
Aug 31, 2015
Recommend
CEO approval
Business Outlook

Pros

The benefits and pay was very reasonable.

Cons

Dealing with mostly angry customers for the majority of each work shift. Usually 80-120 phone calls per day.

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Sentry Response
10y
Thank you for taking the time to write a review. We’re happy to hear that you find our benefits and pay very reasonable. We’re proud of our call center representatives and their success in providing quality service while in a high production environment. Although we strive to make our policies and practices easy to understand, there are situations that at times become frustrating to our customers. Our goal is to relieve this frustration and turn every call into a positive experience with Sentry—something we couldn’t do without our dedicated call center representatives. Thank you for your past service and your feedback! Rob Yeiser AVP-PL Customer & Brand Dev, CP - Specialty Auto
Viewing 535 - 537 of 676 Reviews

Glassdoor has 715 Sentry reviews submitted anonymously by Sentry employees. Read employee reviews and ratings on Glassdoor to decide if Sentry is right for you.