Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 53 reviews)); "Work from home is nice" ((in 39 reviews)); "great people and pay and get to work form hom" ((in 16 reviews)); "good benefits" ((in 13 reviews)); "Great coworkers" ((in 9 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 5 reviews)); "Hard to advance they play favorites" ((in 5 reviews)); "Fun and engaging work environment" ((in 4 reviews))

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Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

156 reviews

4.0

Nov 2, 2023

Can be stressful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is worth it

Cons

Calls are back to back

1.0

Oct 26, 2023

WFH positions

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from comfort of home, that’s the only pro

Cons

Sometimes deposits aren’t on time Too centered on stats Extreme micromanaging Rush of training Equipment is faulty Waiting on replacement equipment means no pay or have to use PTO to make up hours

1.0

Oct 1, 2023

Do not work here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Depends on the project Coworkers are cool

Cons

Benefits, Pay, Attendance Policy, Management

Viewing 61 - 63 of 156 Reviews

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Senture

Senture Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Can be stressful

WFH positions

Do not work here

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