Senture reviews about "training"

Absolutely horrible. During training there were endless technical issues that we were unpaid for and it took up to weeks for them to be fixed. Once in production it was full of no support or help. In one month I’ve had three different supervisors who have no idea what they’re doing but all they care about it stats. You’ll have a genuine issue and they’ll read and ignore your messages but they’re extremely quick to let you know that your call times are making them look bad. I spend 10 hours a day getting yelled at by Medicare members telling me to practically kill myself and I get no help or support when needed. They make us clock out to use the bathroom and they take time off our punches with no explanation. Senture just took away our right to appeal adjustments made to our times so now we can’t even fight having our hours taken away. Do NOT work here. Every single employee I’ve met has hated this job and has had their mental health decline. We all feel stuck here until something better comes along.

emotionally exhausting as all customer service can be. during months that aren't busy there can be Mandatory Time Off added last minute to your schedule. It can be for full weeks. Voluntary time off is rarely offered above tier one employees, and never to tier four employees. Work schedule can only be viewed when logging in to the work computer after signing in to the contract's account. Senture email cannot be added to personal phone, which is understandable, but passwords have to be changed regularly making signing in through the browser difficult. During weeks where they making people take MTO they will still hold interviews. Must attend all of training, with 24 hours being that max you can miss before they tell you to try for the next time they're hiring. Last minute team shake ups, no warning that you've been added to a different supervisor's team. During mandatory time off calls can be back to back, and during enrollment periods call are almost always back to back.

The only thing is you have to pay attention like close attention because it's a lot to learn in a little bit of time! But they are there to help you no matter what!

Full time only positions but great hours depending on contract you get assigned to.

Rushed training, refurbished equipment that is unreliable, daily technical issues with programs that impact your ability to perform not to mention the payroll program TCP is either slow or you cannot log into on a daily basis is what your life will be like for starters working at Senture. The pay is extremely low and you will be micromanaged beyond belief. There’s no structure or support from leadership. Each day is chaotic and you will need to work off the clock and your days off to keep up with the demands of the role. You have no voice and your opinion doesn’t matter. This job is not worth your energy.

Pay was not enough at the time but it may have gotten better.

If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training. It’s a nightmare.