Is Senture a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Senture have rated their employer with 3.0 out of 5 stars in 156 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Senture .

Does Senture pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Senture with 3.1 out of 5 stars based on 156 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Senture.

How happy are Customer Service (CSR) professionals working at Senture?

49% of Customer Service (CSR) employees at Senture would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated Senture with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 52 reviews)); "work from home good pay friendly coworkers" ((in 43 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "Great coworkers" ((in 8 reviews)); "Friendly supervisors" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 18 reviews)); "Lastly the benefits are atrocious." ((in 14 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 8 reviews)); "Insurance is expensive" ((in 4 reviews)); "The promotions were so clearly given out to favorites and, to be honest, barely worth the raise." ((in 4 reviews))

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Senture

Senture Customer Service (CSR) reviews

3.0

49% would recommend to a friend

(156 total reviews)

Michelle Paiz

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Work/Life balance

3.1

Compensation and benefits

3.0

Culture & values

2.8

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated Senture with 3.0 out of 5 stars, based on 156 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Senture is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

156 reviews

3.0

Aug 23, 2022

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is the only pro as well as management.

Cons

Back to back calls , hard to accrue PTO or time off request , no room to move up

3.0

Aug 2, 2022

Senture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The experience and good management.

Cons

Back to back calls, no room to move up.

5.0

Jul 17, 2022

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It's a great company to work for and very flexible.

Cons

They could offer more overtime.

Viewing 88 - 90 of 156 Reviews

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