Incredibly polarizing experience. Mostly bad.
Pros
Contract was lost so, over time I was paid to just wait for a call to come through. Decent insurance, I suppose. Except medical. Work from home Job introduced me to a 4 day 10 hr schedule which I love. VTO was great. LOA was given to me, was not a hard process. PTO was.. okay. I did enjoy my co workers , I did enjoy parts of meetings. Training was standard. Boring.
Cons
Garbage pay. 3 years of service, not 1 single raise. I started in 2020 so the pay then was fine; good even but not a single raise is insane. Contract quality - I worked for a quasi-goverment contract and I liked the program quite a bit, but varied in traffic and variety, often times negatively. Mandated overtime is bad if the workload was not needed which happened multiple times. Easy pay but still. Horrible supervisors, supervisors as people I can understand but the constant micromanaging when it was obvious the ship was sinking was annoying. The company was sold 2x while I was there, if not 3x? It was family owned, then sold to an investment firm, then sold to another, and then finally swallowed by Teleperformance. And yet, zero raises. The culture only spiraled into below average from there. Terrible bonuses. I got 10x as much with the last christmas bonus with my new job than I ever did with Senture. The promotions were so clearly given out to favorites and, to be honest, barely worth the raise. Most of those people were miserable or underpaid. TCP or TimeClockPro is one of the worst time management systems in history and the fact it was not working properly around peak times because of traffic is embarassing. They did say they were gonna get away from that prior to when I left but.. still. 3 years of it. Microsoft Teams, cameras on. This is industry wide; but they do it too. Outdated tech Contract ended, new contract? Still no raise.
