What happened to protecting and supporting your staff?
Pros
-Benefits, Perks, Salary is decent, Bonus, Training.
Cons
Zero support from home office when it comes to residents that are violent, verbally abusive to the staff, or tell blatant lies in order to get free money or exploit the company for freebies. I have personally seen residents lie, curse out and threaten the staff in the office, then turn around and call home office and they are rewarded for their absolutely abhorrent behavior by getting free rent, gift cards, or cash credits. Corporate should back their employees, and trust the managers on site to handle each situation without giving everyone free money. It encourages the residents to berate the staff, lie, and slander us online because they know they can manipulate the system. If the experience matters, why is the experience for the employees so poor? Yes they provide us with amazing perks.. but the support to the staff from home office needs to change. Please stop allowing residents to treat your staff so poorly and back your employees when an issue arises. Why hire employees you do not trust to make judgment calls? This is by far my largest complaint. It seems that this new "feedback rich culture" is based solely on the residents feedback/complaints and not on the employees feedback.