Is Serco Group a good company to work for?

Serco Group has an overall rating of 3.2 out of 5, based on over 4,637 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 51% of employees would recommend working at Serco Group to a friend and 45% have a positive outlook for the business. The best reviews about Serco Group have been left by employees working as Intern , Project Manager and Facilitator .

Does Serco Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Serco Group?

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Serco Group?

Customer Service Representative (200) , Customer Service Advisor (76) , Analyst (57) , Customer Service (54) , General Clerk II (50) , Customer Service Agent (46) , Manager (46) , Project Manager (45) , Team Leader (41) , Housing Officer (32) , Administrative Assistant (31) , Customer Contact Officer (31) , Prison Custody Officer (30) , Lifeguard (28) , Customer Service Officer (24)

What are the pros of working at Serco Group according to real employee reviews?

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 238 reviews)); "Pays well and benefits are good" ((in 174 reviews)); "Good work life balance and there is flexibility." ((in 88 reviews)); "I have had very great teams to work with and I have had very bad teams to work with." ((in 82 reviews)); "good pay and work from home" ((in 78 reviews))

What are the cons of working at Serco Group according to real employee reviews?

"I had tons to say: " poor management " " Management are all Liar "" ((in 268 reviews)); "Low pay but reasonable because of the responisibilities" ((in 246 reviews)); "Poor training and delevlopment oppurtunites." ((in 83 reviews)); "Managers bad attitudes makes you deflated" ((in 80 reviews)); "Long hours and hard to get in contact with above people" ((in 59 reviews))

What are employees saying about Serco Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group layoffs and their outlook for job security at Serco Group in 2026.

What are the top reviewed Serco Group locations?

Washington , Herndon , Reston , Wentzville , Rogers , Lawton , Harrisonburg , San Diego , London , Fairfax , Colorado Springs , Arlington , Norfolk , Virginia Beach , San Antonio , Portsmouth , Chesapeake , Euclid , Columbia , Fargo , Clintwood , Alexandria , Lees Summit , Saint Louis , Oklahoma City , Campbellsville , Dayton , Jacksonville , Richmond , Houston

Serco Group reviews

3.2

51% would recommend to a friend

(4,067 total reviews)

Anthony Kirby

61% approve of CEO

45% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.9

Compensation and benefits

2.8

Senior management

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,067 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Aug 22, 2008

the truth is out there.

Senior leading hand.

Recommend

CEO approval

Business Outlook

Pros

Its near to home and the wages are good for the work I do. I can do what I like or not depending how I feel. Good pension scheme.Good time off at Christmas,

Cons

Boring. No career. Back Stabbing. No leadership or direction.

2.0

Aug 21, 2008

Serco Group - think carefully before joining

Worked at group level

Recommend

CEO approval

Business Outlook

Pros

The 'coal face’ people are fantastic; they are so passionate about what they do it makes it great to work with them. My line manager was the best manager I have ever had; unfortunately their manager was just an idiot in a position way too senior for their capabilities. This is the same with many senior managers within this organisation; promoted beyond capability due to the old boy network.

Cons

Salaries are lower than market rates; way over worked with it being expected to work 50+ hours per week as well as weekends when ever a senior manager says so. No thought from senior managers on the impact of this on staff. A culture of 'fear' is almost there; although I hesitate to use the word as many managers do hide this from the lower grade employees.

4.0

Jun 27, 2008

SI is a great company, and I would buy our stock.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

We help bring the government up to the 20th century. To be quite honest, this is the most forward thinking company I have worked for. While I am looking for another position, it is because of my immediate manager, and not because of the company. If there were a way to tactfully tell my manager "I like the company, but I don't care to work for you anymore" and still get a good recommendation, I would do it.

Cons

Some of the middle management guys are allowed to bring their "issues" with them to work. Bringing pets or kids or a spouse to work is great, but If the issues brought to work would get a worker written up, they should also get a manager written up.

Viewing 4063 - 4065 of 4,067 Reviews

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Serco Group

Serco Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

the truth is out there.

Serco Group - think carefully before joining

SI is a great company, and I would buy our stock.

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