Does Service Coordination pay their employees well?

According to anonymously submitted Glassdoor reviews, Service Coordination employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Service Coordination. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Service Coordination?

70% of Service Coordination employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service Coordination 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Service Coordination?

Service Coordinator (40) , Supports Planner (15) , Support Planner (8) , Case Manager (6) , Coordinator of Community Services (3) , Vice President (3) , Ccs (2) , Supervising Service Coordinator (2) , Supervisor (2)

What are the pros of working at Service Coordination according to real employee reviews?

"The pay is great and the job is flexible." ((in 14 reviews)); "Great benefits and pay." ((in 11 reviews)); "It’s rewarding, you get to work from home, and the schedule is flexible." ((in 9 reviews)); "very flexible and great teams" ((in 5 reviews)); "Learn new things and it's a lot at first, but it's manageable and coworkers and supervisors are always willing to help." ((in 5 reviews))

What are the cons of working at Service Coordination according to real employee reviews?

"Management and administration do not understand the job and do not provide the support needed to complete the job." ((in 5 reviews)); "Unrealistic expectations, upper management seems disconnected from CCS experience or doesn’t really care about employee concerns versus corporate profit" ((in 4 reviews)); "My caseload changed DAILY during my first month which was difficult as a new case manager." ((in 3 reviews))

What are the top reviewed Service Coordination locations?

Baltimore , Frederick , Owings Mills , Catonsville , Columbia , Pikesville , Hagerstown , Chevy Chase , Rockville , Washington , Perry Hall , Sykesville , Leonardtown , Germantown , Kissimmee , Green Haven

Service Coordination reviews

3.6

70% would recommend to a friend

(130 total reviews)

John Dumas

79% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (130 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Service Coordination has an employee rating of 3.6 out of 5 stars, based on 130 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Coordination employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

130 reviews

2.0

May 26, 2025

Good pay but a recipe for burnout

Coordinator of community services

Recommend

CEO approval

Business Outlook

Pros

- Good pay for the industry - Colleagues are friendly and genuine - Benefits, reimbursements - Shared values of entry-level employees

Cons

- High expectations, little grace given for mistakes - Micromanaged to the max. All gaps in billed time are questioned, tight deadlines - Unclear expectations - Employee concerns are pretended to be listened to then dismissed by higher-ups - Management values are skewed to no longer center the supported individual, but rather productivity

4.0

May 4, 2025

Putting people first

Service coordinator

Recommend

CEO approval

Business Outlook

Pros

Personal centered Hybrid- work from home but see individuals in person Make your own schedule

Cons

Heavy workload Hard to obtain bonuses and bonuses are small

3.0

Apr 24, 2025

It is what you make it

Support planner

Recommend

CEO approval

Business Outlook

Pros

Working with families to help them understand advocacy and navigate the state system.

Cons

It's beginning to feel like we are being micromanaged for the sake of "streamlining". Unrealistic expectations. Waiting for the state to come up with decisions that affect families.

Viewing 16 - 18 of 130 Reviews

Jobs at Service Coordination

Total Rewards Specialist

Case Manager (Service Coordinator)

Case Manager (Supports Planner)

Case Manager (Supports Planner)

Case Manager (Supports Planner)