Does Service Coordination pay their employees well?

According to anonymously submitted Glassdoor reviews, Service Coordination employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Service Coordination. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Service Coordination?

70% of Service Coordination employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service Coordination 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Service Coordination?

Service Coordinator (40) , Supports Planner (15) , Support Planner (8) , Case Manager (6) , Coordinator of Community Services (3) , Vice President (3) , Ccs (2) , Supervising Service Coordinator (2) , Supervisor (2)

What are the pros of working at Service Coordination according to real employee reviews?

"The pay is great and the job is flexible." ((in 14 reviews)); "Great benefits and pay." ((in 11 reviews)); "It’s rewarding, you get to work from home, and the schedule is flexible." ((in 9 reviews)); "very flexible and great teams" ((in 5 reviews)); "Learn new things and it's a lot at first, but it's manageable and coworkers and supervisors are always willing to help." ((in 5 reviews))

What are the cons of working at Service Coordination according to real employee reviews?

"Management and administration do not understand the job and do not provide the support needed to complete the job." ((in 5 reviews)); "Unrealistic expectations, upper management seems disconnected from CCS experience or doesn’t really care about employee concerns versus corporate profit" ((in 4 reviews)); "My caseload changed DAILY during my first month which was difficult as a new case manager." ((in 3 reviews))

What are the top reviewed Service Coordination locations?

Baltimore , Frederick , Owings Mills , Catonsville , Columbia , Pikesville , Hagerstown , Chevy Chase , Rockville , Washington , Perry Hall , Sykesville , Leonardtown , Germantown , Kissimmee , Green Haven

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Service Coordination

Service Coordination reviews

3.6

70% would recommend to a friend

(130 total reviews)

John Dumas

79% approve of CEO

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.6

Work/Life balance

3.3

Senior management

3.3

Career opportunities

Service Coordination has an employee rating of 3.6 out of 5 stars, based on 130 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Coordination employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

130 reviews

3.0

Mar 2, 2025

Rewarding work, but very overwhelming

Case manager

Recommend

CEO approval

Business Outlook

Pros

Remote work, supportive community throughout the company

Cons

Constant changes in regulations on the DDA side, causing changes in processes for work being done, Workload can get very overwhelming Deadlines can be difficult to hit depending on client's situation

3.0

Mar 2, 2025

great place to work

Service coordinator

Recommend

CEO approval

Business Outlook

Pros

great place to work at SCI

Cons

Better pay for hard working employees

4.0

Feb 6, 2025

Good, BUT Rapidly Declining

Service coordinator

Recommend

CEO approval

Business Outlook

Pros

Being a small part in supporting people to live a more independent life is extremely rewarding. If, and only if, you have a great supervisor, your day-to-day experience will be manageable. A significant factor in me choosing SCI was the bonus and incentive programs offered.

Cons

My overall confidence and pride in this organization continues to deteriorate. Leadership, specifically some Program Managers and VPs, are external hires with very minimal direct experience in the field. The overall attitude of the company since these hires (past 6-8 months), has taken a turn for the worst. Rather than prioritizing the needs of the people supported and finding ways to best support its staff, SCI’s focus has shifted to micromanaging employees and finding ways to retroactively disqualify them for bonuses and incentives. I know I am not alone in this sentiment - an organization I once loved has me seriously contemplating my future.

Viewing 19 - 21 of 130 Reviews

Jobs at Service Coordination

Total Rewards Specialist

Case Manager (Service Coordinator)

Case Manager (Supports Planner)

Case Manager (Supports Planner)

Case Manager (Supports Planner)

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Service Coordination

Service Coordination reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Rewarding work, but very overwhelming

great place to work

Good, BUT Rapidly Declining

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