Service Express reviews

Tend to Hire too many sales people than territory can support. Increasing turnover of sales people. Very little training and no support once you are in the field. Several managers were good sales people 10 years ago but now do little to support their reps other than request more reports. Never ending reports on activity. I have never had less support from a manager than what I have had here. Sales managers seem to have life time job security. Mentality is there will always be a need for the service they provide when in reality it is greatly diminishing. They have adjusted in the past to such changes but their current pace is not keeping up with the pace of change in the industry today.

-You are expected to go on 25 first meetings a month. Even if a company does not fit in the criteria needed to do business with you still need to go on face to face meeting for them to personally tell you that. -Instead of training and coaching to success you are told to just make more phone calls. If 100 phone calls isn't enough then you should be making 125 a day. Then 150 a day. If you have 30 companies in your territory that could be a good fit then call them 4 times a day. If that does not work then call them 6 times a day. -The company focuses on hardware maintenance. Everything slse is a hit or miss depending on what they feel they can accomplish. You don't know the other possibilities until long after you needed them. Communication of capabilities is not at the forefront. -The culture of the company is only upheld at the headquarters. Management does not practice it outside of the CEO's range. They only want people who will drink the coolaide and be just like them. -You are only paid on new business. You have to put the effort in for the renewals, but get nothing for it. -The sales techniques and presentations are the same ones used 15 years ago. They do not work anymore, but they will tell you time after time that they do and you are expected to learn and repeat it.