ServiceNow reviews

Culture is shifting to a bit of a snake pit from when I joined 5 years ago. Leadership changes with cut-throat VPs brought in from Oracle and Microsoft. Not the ServiceNow that I joined anymore.

In some orgs UX is treated like graphic design. Senior leaders outsourcing all thinking to latest "hot" AI tool despite being hired for experience. Some groups work in a waterfall method where engineering delivers inline, non-reusable, styled code and require everything to be visualized with no ability to work in a more modern, collaborative fashion. Some design leadership have openly mocked their should-be counterparts in workshops and other visible forums. Executives give feedback or ideas without having clear goals or strategies in mind, punishing teams who don't deliver despite absence of an actual plan forward. Certain program operations teams mandate multiple meetings just to stitch information together just enough to be performative without real value. Tendencies for teams to mark initiatives as "green" to avoid being realistic about issues plaguing meaningful progress.