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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,738 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      4.0
      May 6, 2025

      Strong product, mixed bag on architecture

      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow's product is powerful and will be useful to many clients for a long time. The company is on solid ground financially. Corporate culture is pretty good in general.

      Cons

      Pay is low for the area--even for today's climate. The architecture is...bizarre. Don't expect to build sites using relevant technologies like React, WebPack, etc. Building apps for ServiceNow means writing pre-ES5 JavaScript into CSDATA blocks in XML then hand-copying files to the right repos. There's never truly been a paradigm like this, but if I had to place it, I would say SN's engineering practices are somewhere in the early 2000s to early 2010s on average--light years behind the average. The impact of this is up to you, personally. I found it jarring. Also, this may be specific to my team, but despite having 2 days/week in office, I am completely isolated. I'm vaguely aware of neighboring teams but not who to contact to reach them. I've never had a skip-level meeting and didn't meet my boss's boss until over a year into my job. I've barely met anyone outside my team, despite the clear architectural opportunities to modernize and improve broad Engineering practices and technologies.

      Viewing 460 - 462 of 5,738 Reviews
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      Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.