ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
5.0
Mar 14, 2023

Surrounded by Excellence

Recommend
CEO approval
Business Outlook

Pros

ServiceNow has exceeded my expectations at every turn. Our leadership is stellar and we are saying yes to making the world work better. We will be the defining enterprise software company of the 21st century and it is fun to be along for the ride. Our CEO has a clear vision that he communicates effectively to the employees. ServiceNow delivers upon their commitment to employees every day. They hire 9s and 10s so you get to work with other highly motivated, intelligent, and collaborative professions. The company commitment to DEI has afforded me an opportunity to work with a wonderfully diverse team. It would be easy to read this and think that I'm involved in recruiting or similar activities. I'm not. The truth is that there is something uniquely special going on at ServiceNow and that deserves a shout out!

Cons

Working with 9s and 10s means you need to keep up with the pack. It requires exceptional commitment which is a good thing, but sometimes the victim of commitment is your work/life balance.

3.0
Feb 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Platform. Fantastic founder and seemingly wonderful human. Customers generally like company/value proposition

Cons

The overlay strategy was bit of a disaster. First line managers brought from outside of company lacked basic leaderships skills. Worse they were steamrolled by legacy/core mgmt team, who mostly treated that group with disdain.

Viewing 490 - 492 of 5,738 Reviews

Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.