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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,738 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      3.0
      Dec 15, 2022

      Changing Culture

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great and successful company with fantastic customers. Brand recognition for personal reasons are powerful and the company is fantastic for people early in their career.

      Cons

      Leadership changes are greatly impacting the culture created by Fred Luddy. Carefully consider those leaders in the chain of command you enter into because the organization is becoming siloed political units.

      4.0
      Dec 8, 2022

      ServiceNow fails at DIBS

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For LBGTQ+ and disabled communities, ServiceNow is progressive.

      Cons

      ServiceNow fails with the Diversity part of DIBS. In nearly all the technical organizations within ServiceNow, you would be hard pressed to see any diversity. Stepping on to any of the floors in their offices, you would think you are 1/2 way around the world and not in California! My team has pushed out nearly everyone that was not of the same culture.

      5.0
      Nov 14, 2022

      Pleasantly surprised, compared to other tech companies

      Technical writer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Loud & clear emphasis on fostering psychological safety - As of review, company is succeeding despite industry-wide layoffs - Remote-friendly (role-based), work-from-home accepted and applauded (not just a phase!) - Balanced culture, happy customer AND happy employees (never sacrificing one for the other, both can be true) - Comprehensive product documentation - Lengthy (1 month - 3 month), but rewarding and enriching onboarding experience - Efficient recruiting process, less than 2-3 weeks total - Salary transparency/alignment during recruiting, was told projected offer amount early in the process - Degree-agnostic, experience is a valid substitute for a college degree!

      Cons

      - Very large product, low learning curve (lots to learn, but lots of time/patience for new hires in most cases. Steep would be lots to learn + fast) - Sometimes difficult to articulate what we do, especially to colleagues outside of tech

      Viewing 493 - 495 of 5,738 Reviews
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      Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.