Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.1 out of 5, based on over 6,676 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 79% of employees would recommend working at ServiceNow to a friend and 74% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 792 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and product at ServiceNow" ((in 404 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "Good pay and stock options" ((in 266 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Bill and P4 have decided no layoffs but to cut costs, the incompetent managers have been asked to identify so" ((in 30 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Orlando , Boston , Waltham , Chicago , San Francisco , Kirkland , San Jose , Dallas , Washington , Austin , Seattle , Atlanta , Vienna , Denver , Minneapolis , Houston , Los Angeles , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Pleasanton , Sunnyvale , Miami

ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,738 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews

5.0

Jul 5, 2022

Great Company Culture with Respectful Attitude

Product owner

Recommend

CEO approval

Business Outlook

Pros

ServiceNow has one of the best company cultures I've ever experienced. They seem to really value their employees and work hard to bring a work-life balance to the company. They also seem to truly value equity and diversity and aren't just giving it lip service. They also listen to employee feedback, and in general everyone is respectful and easy to get along with. A great sense of team building and belonging!

Cons

Improvements need to be made from an engineering standpoint. Sometimes I think it is too difficult to have teams on different continents trying to work together on projects. Also, diversity and equity are stressed, and there are areas to improve. Need more female management in engineering and the DT organization in general. Need more diversity in hiring practices instead of managers hiring teams of their ethnic backgrounds. Diversity means just that - people from all ethnicities and all parts of the world, not just where their managers are from.

5.0

Jun 1, 2022

Excellent company, great onboarding for new hires, good work culture!

Sr qa engineer

Recommend

CEO approval

Business Outlook

Pros

I am a new hire completing 3 months at ServiceNow. Right after getting the offer letter, I have been highly impressed by the pre-boarding and onboarding plan they offer. That is one of the ServiceNow products in the HRSD (Human Resources Service Delivery) domain. The company believes that we are our first customers, so we can get feedback from the employees and act on it to deliver high quality products for customers. ServiceNow is the market leader in Enterprise software segment in which it operates, and it has visionary and transparent leadership, which helps us do better every year. In my team, every individual's role is very well defined, and everyone knows what they are supposed to do, and what is the expectation from them. So I would say the processes are quite matured in the team. Work life balance is decent, national holidays are more than the average holidays given in other companies. In 2022, we have 13 national holidays, and are given 4 additional days off as corporate well being day. Medical benefits are average, I have had better benefits in previous job. They say unlimited vacation time off, but I have yet to see how much people actually take and how much is normally approved, but I have heard that people take up to 4 weeks normally. Bonus on base salary and stocks compensation is decent in my opinion. To sum up - Great products, leadership knows the direction in which they want to grow the company in the next decade, so overall I am very happy to be part of the ServiceNow family.

Cons

Not really a con, but this is a subjective opinion based on my past experience. I am in the Quality Engineering group, and I feel the role of a QA is very compartmentalized in the sense that I only do testing related duties. There is not a lot of room to contribute and grow in other areas such as story planning, scope, prioritization, collaboration and coordination with program and product management, etc in this role. This is because of a pro I have mentioned that the processes are quite matured. But the same situation can be converted into advantage if you switch the role within the company.

2.0

May 19, 2022

ugh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent product and ecosystem of partners

Cons

Leadership and Mgmt too busy to support team. Toxic culture

Viewing 499 - 501 of 5,738 Reviews

Jobs at ServiceNow

Sr Customer Success Manager - Veza

Sr Customer Success Manager - Veza

Copy of Sr Customer Success Manager - Veza

Senior Content Strategist

Keynote Production Lead

ServiceNow

ServiceNow reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company Culture with Respectful Attitude

Excellent company, great onboarding for new hires, good work culture!

ugh

Jobs at ServiceNow

ServiceNow reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ServiceNow reviews FAQs

Company ratings over time

Jobs at ServiceNow