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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,755 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,755 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      4.0
      Feb 11, 2024

      Not paying full commission anymore

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture is good. Product has no competition.

      Cons

      Commission has been shortchanged in 2023 with zero explanation. New comp agreement states that they can withhold commission on any big deal as they see fit. Renewal bonuses have dropped. Debook caps have been raised for the second year in a row. And yet quotas have drastically increased.

      5.0
      Feb 6, 2024

      Amazing company to work at

      Product strategist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - A+ culture. Vast majority of people are kind, approachable, hardworking, smart, ambitious - Great work life balance - Excellent compensation, yearly bonus, benefits, unlimited PTO (actively encouraged and tracked with your manager - not a sham) - One of the few if only tech companies right now with high morale - Exciting growth period, especially as company hits financial targets ahead of schedule - Investment in personal development - Commitment to DE&I, volunteering, generous stipends to donate to non-profits - Flexible WFH policy. No mandates so far to return to office, which is also rare for tech companies these days - MyServiceNow is the best onboarding and employee hub I've ever used. Incredible AI integrations where you can find contacts, information, glossaries, etc. with one search

      Cons

      - Onboarding contains a lot of content, especially if you're not familiar with ServiceNow's platform operability. However, as mentioned above, the onboarding platform is incredible and helps you stay on track. Your manager also gives you time to get this done - Pace is extremely quick, which can sometimes create gaps in communication and task delegation - ServiceNow has so many products within its platform - focus on learning the basics of the products most relevant to your line of work

      5.0
      Jan 31, 2024

      Servicenow - THE BEST PLACE to WORK! Period.

      Senior staff ai solution engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Customer first always - Eye on winning BIG in everything we do - Value and results driven - Prioritize on the right things at the right time - Runs with empathy and always keeping employees as top priority - Committed to social causes that matter

      Cons

      - Decision making can sometimes take longer than we like - Growing at a scale makes it hard to catch up sometimes - Long hours at times, but with rewards

      Viewing 658 - 660 of 5,755 Reviews
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      Glassdoor has 6,696 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.