ServiceNow reviews

4.0

77% would recommend to a friend

(5,755 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,755 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
5.0
Mar 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Get to work on meaningful work that makes a difference in the world. Nice people. Great company-wide policies for work-life balance (time off etc) so things don't change from manager to manager. Top-notch office spaces for flexible and in-office employees. Fresh new tech (Macbooks) every two years. Lots of opportunities. Stock is great.

Cons

Preparations involve too many meetings about meetings. The criteria for promotions are unclear. Although the company has great processes, it fails to hold managers accountable. I'm starting to see 'Bro culture' emerging. The company claims to avoid hiring based on 'culture-fit,' yet this often leads to rejecting qualified candidates in favor of less-qualified individuals who fit the 'bro' mold, as 'culture-fit' is not quantifiable in interviews. The RTO policy mandates 2 days per week in the office. However, remote work is incentivized by offering higher pay to cover internet costs and other expenses. Securing a higher role as an external candidate is much easier than being promoted to one from within.

5.0
Feb 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Super smart team mates Overall employee appreciation is high Great benefits

Cons

Corporate culture is becoming bureaucratic Product teams live in echo chamber Lack of QA resources is leading to increasing number of production bugs

Viewing 655 - 657 of 5,755 Reviews

Glassdoor has 6,696 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.