ServiceTitan reviews

Some workload and labor ratios are not balanced.

How many of you have ever felt personally victimized by Regina George? - Behavior of certain employees is shockingly rude and entitled. The internal support team can be treated poorly and often taken advantage of as if they were personal assistants for every C-level, or C-level friend. - A HUGE investment of time, money, and resources (unqualified) dedicated to poorly designed offices that sit unoccupied. Multiple architecture firms, start/stops, change orders and 'payments to friends of the family'. - There is a prevalent issue of nepotism and favoritism in every department. Many individuals speak confidently despite having little to no experience in the topics they discuss, kneecapping the true professionals in the room. - Absent leadership (directors+) has created a divide between employees and executives. Leadership intentionally keeps their blinders on, ignoring the burnout their teams face. - Pay is abysmal. Embarrassed by what my team was making when I started. Worked my tail off to get them to where they should have been the whole time. Raises and promotions were about as nebulous as the review rubric managers were forced to fill out quarterly. And whatever you do- don't question your own pay. You will be targeted. - Unlimited time off is a farce. So busy, you will drown if you go on vacation and when you do you are still getting slacks, emails, calls, and texts to solve everyone else's issues. When you try to true up going out, they pull the "use it or lose it" BS policy. - After leaving I found myself seeking professional help. ServiceTitan left me burnt out and less than when I started.